Posts Tagged ‘help’

Hard drive not installed

Wednesday, July 29th, 2020

Hard Drive not installed – need data back

After I accidentally dropped my laptop (while it was on, but the lid was closed), then it turned off. When I turned it back on, it said ‘hard drive not installed‘. I opened the laptop inside and can hear the hard drive making a beeping noise, occasionally it also makes clicking noises. I could hear the spinning of the disk inside the hard drive (spinning but then stops after a while), but now I can only hear a beeping noise. I think the read and write head is broken (the piece that reads the disk). I think it needs to be replaced. Will I be able to use this hard drive again with my laptop after you have repaired the head piece? I had a lot of programs installed on my laptop for my studies, and I want to be able to use the laptop with its hard drive again. I want to recover my files, mainly school works. Also, in Google I had saved my tabs, will I be able to recover these? What is the price for submitting the hard drive to you (already taken out of laptop), and for you to replace the head piece inside so that it can read the disk again? I live in Liverpool, I want to be able to use my laptop with its hard drive again. Here is the hard drive specifications: SEAGATE mobile HDD 2TB, Part number: 1R8174-030, SN: WDZEWC14, WWN: 5000C500BA576B8C, ST2000LM007, FW: SDM2, PSID: 4TTFTPHHZ6ZB8WUMQE8LK6FE49CKSPAY. It is from a Dell laptop.

Read some of the other articles on this blog to find a suitable company to help rescue your data.

hard drive not installed - screen error message

help! please. 1TB Seagate Barracuda :: windows10 – created an “E:” partition that has most of the userdata on it :: overheated++ :: took it out of the PC –> external sata caddy (triple checked that, it’s working, cables good) :: really loud clicking at approx 1-2hz on powering, then settled to normal drive noises :: recovery system = xubuntu :: the drive initially mounted just fine (C: and E:) :: got a little data off the C: partition :: on about 3rd attempt to mount the drive was unable to do so, shows up as /dev/sda but can’t mount – might have some dmesg outputs from that attempt :: Google_1 = tried smartctl: think the msg was enabled but no data found :: Google_2 = tried freezer trick no benefit :: Google_3 = tried tapping the drive sharply on concrete :: Google_4 = tried opening the drive and moving heads to neutral position :: Google_5 = got a new matching control board :: considering to use gddrescue but basically afraid to loose more data :: demsg -w output;

[ 291.728055] usb 5-1.4: new high-speed USB device number 3 using xhci_hcd
[ 291.840173] usb 5-1.4: New USB device found, idVendor=05e3, idProduct=0745, bcdDevice= 9.03
[ 291.840177] usb 5-1.4: New USB device strings: Mfr=0, Product=1, SerialNumber=2
[ 291.840179] usb 5-1.4: Product: USB Storage
[ 291.840181] usb 5-1.4: SerialNumber: 000000000903
[ 291.841618] usb-storage 5-1.4:1.0: USB Mass Storage device detected
[ 291.841859] scsi host10: usb-storage 5-1.4:1.0
[ 292.862176] scsi 10:0:0:0: Direct-Access Generic STORAGE DEVICE 0903 PQ: 0 ANSI: 6
[ 292.863082] sd 10:0:0:0: Attached scsi generic sg1 type 0
[ 292.865587] sd 10:0:0:0: [sdb] Attached SCSI removable disk
[ 327.564079] usb 5-1.1: new high-speed USB device number 4 using xhci_hcd
[ 327.671453] usb 5-1.1: New USB device found, idVendor=152d, idProduct=2338, bcdDevice= 1.00
[ 327.671457] usb 5-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[ 327.671459] usb 5-1.1: Product: USB to ATA/ATAPI bridge
[ 327.671461] usb 5-1.1: Manufacturer: JMicron Liverpool
[ 327.671462] usb 5-1.1: SerialNumber: 000000000000
[ 327.673475] usb-storage 5-1.1:1.0: USB Mass Storage device detected
[ 327.673919] scsi host11: usb-storage 5-1.1:1.0
[ 328.701440] scsi 11:0:0:0: Direct-Access ST_M13FQ BL PQ: 0 ANSI: 5
[ 328.701813] sd 11:0:0:0: Attached scsi generic sg2 type 0
[ 328.702165] sd 11:0:0:0: [sdc] 8089950 512-byte logical blocks: (4.14 GB/3.86 GiB)
[ 328.702611] sd 11:0:0:0: [sdc] Write Protect is off
[ 328.702613] sd 11:0:0:0: [sdc] Mode Sense: 28 00 00 00
[ 328.703120] sd 11:0:0:0: [sdc] No Caching mode page found
[ 328.703124] sd 11:0:0:0: [sdc] Assuming drive cache: write through
[ 328.723242] sd 11:0:0:0: [sdc] tag#0 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ 328.723245] sd 11:0:0:0: [sdc] tag#0 Sense Key : Medium Error [current]
[ 328.723247] sd 11:0:0:0: [sdc] tag#0 Add. Sense: Unrecovered read error
[ 328.723250] sd 11:0:0:0: [sdc] tag#0 CDB: Read(10) 28 00 00 00 00 00 00 00 02 00
[ 328.723252] blk_update_request: critical medium error, dev sdc, sector 0 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
[ 328.723256] Buffer I/O error on dev sdc, logical block 0, async page read
[ 328.741990] sd 11:0:0:0: [sdc] tag#0 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ 328.741992] sd 11:0:0:0: [sdc] tag#0 Sense Key : Medium Error [current]
[ 328.741994] sd 11:0:0:0: [sdc] tag#0 Add. Sense: Unrecovered read error
[ 328.741995] sd 11:0:0:0: [sdc] tag#0 CDB: Read(10) 28 00 00 00 00 02 00 00 06 00

Rescue data from Digital Voice Recorder

I am trying to find some help regarding a digital voice recorder. My partner has a ‘voice zone recording photo frame/clock’ from around 18 years ago which had a voice recording of his brother who since passed away. When changing the batteries recently the recordings have wiped off for some reason. I cant seem to find a similar model online to the one we have here. Does this sound like something you could help with? We are on the Wirral near Liverpool

There is no model information on there I do have some pictures if possible I could send over to you. The recording was last played on there around 12 years ago.. only recently did we take it out2:29:27 PM
Replacing the batteries as it didnt turn on… to find it wasnt playing

Hard Drive and Moto G Phone Recovery

Thursday, May 31st, 2018

Toshiba Satellite Pro C850–1HD
Can’t F2 or F8 laptop on startup. Get windows login, then circle of dots, then blank screen. Windows 7 operating system total failure. Hence need to recover hard disc data. It appears that the input on my Seagate hard drive has melted, and the machine is unable to read the disk. Any chance of recovery?

moto g phoneAlso my WD My Passport has stopped working and it makes approximately three beeping noises and then it doesn’t show up for me to gain access to any of the folders and files. It shows a message’ device descriptor failed request’ and I would like to get it fixed It’s a 1tb external hard drive is not recognised by computer. Suspected hardware failure – clicking noise. Believe drive was dropped. Please can you provide estimate for recovery please – photos and videos.

I have a transcend 2TB external drive which has a broken arm and needs the plattens removed and installed in a replacement to extract the data. We have managed to get 8GB from it but it has in excess of 750GB.

Moto G Phone Recovery
My mum’s Moto G phone has water damage, it still shows some signs of life but is essentially unusable and won’t maintain connection if plugged into a pc.
We want to try and recover all her photos and numbers stored on the phone.

In a previous post I provided a very useful link for data recovery services on Moto G mobile phones – you can find it here: http://24hourcomputerrepairs.com/datarecovery-kazam-curve-motog/.

Recovering files from a Mac

Friday, December 15th, 2017

Using Disk Utility is a good way of recovering your files from a dodgy Mac hard drive. As basic types of data recovery go, Disk Utility is OK, but anything more complex and you’ll need a data recovery company. These posts are courtesy of such a company, thank you Recover Deleted Data.

Disk Utility

Old WD Mybook not working
I have an old 500GB WD Mybook, one that still has to connect to an external power supply and is connected to USB via Firewire. The hard drive is never moved and has been working as expected in the last few years. Recently, after not being used for about a year, it powers on but the connection via laptop(s) does not pick up the external drive. I purchased another Firewire cable but no luck here. There is no sound coming out from the drive which is unexpected. I believe it is a simple case of the connection between the SATA drive being loose/broken and I just need this drive connected to another external USB drive, and the data transferred. There will be no need to fix the WD 500GB drive and happy for you to keep and re-sell it if you like. The hard drive will not turn on any more. The model is a Western Digital MyBook (Essential Edition 1TB USB 2.0) External Hard Drive.

Old Iomega drive makes clicking sound
I’ve had Iomega 500gb external hard drive for about 4 years and just recently when I connected it back on all I hear is some clicking sound. I have tried doing the basic by opening and resetting the reader back in its position however to me it sounds more like the drive to me. I need to recover the deleted photos and the videos of my kids which is more precious to me and my partner.

The hard drive beeps when first powered on. The driver will not be recognised by the computer. The make of the external drive is WD and the files are deleted.

Received file disk error upon restart after downloading OS X High Sierra on MacBook Pro 2012 model. Apple store suggested a damaged disk and advised a reformat.

Note: With all the above examples, you may first like to attempt running Disk Utility before contacting a data recovery service to recover your data.

Dropped external hard drives

Thursday, September 21st, 2017

A few weeks ago I dropped my external hard-drive (Western Digital 1TB) and it has been making a beeping sound but cannot be accessed. I used the information available on http://data-recovery-tips.co.uk/ to help me get the drive working again and then I sent in to Fields who had initially told me that it was recoverable after the test. After much trying to get in contact with them after this and what I feel was below par customer service, they asked for the encryption password (they couldn’t log in) and only then they told me that it was unrecoverable.

recover data from dropped samsung drive

Recovering the data from hard drives like this Samsung that has been dropped is best left to a data recovery company!

I dropped my external hard drive and now when I plug it into my laptop it clicks and won’t load the data. Would you be able to try and recover the data for me?

The computer can not get access to the external, it takes more than 10 minutes trying to get in and when the time pass shows on the screen “unreadable” or “empty” or “not recognise”. On this time is always doing the same sound like trying to read the disc but stuck on the same point.

The hard drive is no longer being detected by my Mac. It’s made by Samsung and dropped it. I have changed the wires, the power, and checked it against other hard drives which connect fine to my Mac so it must be something wrong with the drive. The power still comes on and you can hear it boot up. I am a videographer and have a couple of recent shoots on there which are yet to be backed up so I really could do with getting this looked at asap!

Seagate Backup Plus Slim 1TB, suspect it’s suffering from click of death, as it’s putting out a constant pattern ticking sound. I already opened the drive to check if it was a stuck head, but the head was parked. I immediately closed back the drive. The drive is recognised in Windows, it shows as a connected device and the name of the drive is showing but the volume is not being mounted, so it doesn’t show in Explorer. It probably has something to do with me dropping the hard drive a few days ago.

My 1TB WD My passport USB 3 hard drive is not being recognised anymore. The back light turns on when I connect the HD to the laptop and I heard the usual noise it normally does but that’s it.

Hard Drive Recoveries

Thursday, September 7th, 2017

We are always getting fresh enquiries for data recovery – to give people an idea of the type of faults we see read on!

CCTV DVR Recovery Needed
We have a DVR in from a client. Model is Sannce SN-DB3708GDSL31. The hard drive is not being recognised by the DVR and they need some footage retrieved. The drive itself appears intact with no SMART errors however the filesystem is unrecognised so we can’t access it.
Is it possible to give a rough estimate for data retrieval?

LaCie Rugged Data Retrieval
My LaCie Rugged Mini 2TB USB 3.0 has stopped working. It’s beeping and won’t show up either on the desktop or under disk utilities.
Got a lot of data that needs recovering!!
How much is it to recover this and make it functional again?
And when do you have time?

Two More
I have two hard drive that are not working. The first is a 5tb Seagate which was an external drive – I plugged the wrong power pack into it and it is goosed. I’ve tried to get it working via an external hub but no luck. No clicking or any sound coming from the drive when put in the external hub.
The second drive fell and now clicks when I try to get it working via the external hub. This was a 1tb drive. It clicks repeatedly but doesn’t appear to boot up.
Can you give me a rough estimate as to how much we would be talking about to try to recover data from each drive? I realise that this would only be a very rough estimate given the need to actually get a proper look at the drives.

We have a 2TB hard drive here with DVR video footage saved on it, which has corrupted and the computer will no longer recognise it. We have tried our IT department but they were unable to recover it. They said the data is totally corrupt / unreadable. Would you be able to send a quote for recovery? How does your pricing work – would we still be charged a cost if you weren’t able to recover the drive?

We’d recommend someone like Data Clinic (UK) or Ace (Russia) for quality data recover services. But as always, do your own research!

Data Recovery Q&A

Sunday, May 28th, 2017

My friend has seagate external hard drive and had mac format, but i tried using on windows 10 pc, it didn’t work so tried back on my friend’s mac, now it says not readable, can you please provide any suggestion why it could be that and is it recoverable?

HDD not readable messageI’m told by my local computer repair place that the controller of my seagate external 2TB drive has failed. If this is the case, could you give a rough guide as to the price for recovery.

Internal Seagate Barracuda 500Gb hard drive just died. it is making clicking noise while my computer is starting up and doesn’t get detected by W7. is any chance to recover the data from it? at least the photos

Dropped WD My Passport Ultra (not hard or far from the floor) and now no computer will read it. It lights up and is recognised in the driver yet I cannot open it. Is this something you could repair or get back my information from?

My computer suffered some trauma and my hard drive is inaccessible. I have tried as much as I can DIY to get access to the files but I can’t. Can you examine the hard drive such that you can see how much you can recover of the hard drive before actually going ahead and retrieving the documents? Secondly, how much do you charge for your retrieval service?

No power at all. Need to recover the data to another HD (provided, but Windows 10 operating system).
Details: Apple imac mid-2011 21.5″ Hard-Drive.
Seagate Barracuda 7200.12 500GB.
Serial No: S2A4G1P6 ST3500418AS
P/N: 9SL142-240 Firmware: AP73
Date Code: 12333 Site Code: SU
DOM: 02/2012 Made in China
Printed Circuit Board details: foxcom
Rev 100535704 Rev C
winbond W9412G6JH -5 1143W
61325W000 8265F
LSI- B5502D0 Seagate
Data connector – 100504880

24hourcomputerrepairs comment: Data recovery is rarely simple. If the hard drive is still working and you instead have a problem with your data then software fixes can sometimes help. But if you have a problem with your actual hard drive, no software is going to help. You will need hardware assistance so Google a data recovery expert.

Various Data Recovery Enquiries

Thursday, January 26th, 2017

Here’s a selection of some of the latest problems we’ve been asked to look at. As hard drive recovery specialists we can often recover the data from systems when you’ve given up hope. Our friends at Data Recovery Tips have some great online advice about hard drive recovery that we can recommend should be get into problems with a computer disk!

We have a RAID array with 8 hard drives, three drives have failed, what are the chances of any data recovery and could you give a rough estimate of cost? Thanks

My son has a seagate expansion portable drive on which he has a number of downloaded x box games on for his x box one console, when it was turned on last night the x box would start up and then turn off, we noticed that it would repeatedly go off and on when the hard drive was plugged into the console and that the console would work fine by itself if the drive wasn’t attached. Can you help as obviously this has caused the end of the world with the potential loss of progress on his games!

access denied- busted hard drive hddMy dad accidentally deleted my pictures off my external hard drive a while back but i havent used it since, would I be able to get them back? Also how much does it cost

iMac hard drive was clicking on start up and couldn’t be found and apple support said it has to be replaced. I need my data recovered first – especially photos – which I don’t have backed up. Its an iMac 27inch from 2011. 1TB hard drive.

Hi – I have an LTO backup disk with an SQL server database on it. We don’t have facilities to read it here, so I need to get it restored onto a server to enable access to it and put it onto another medium. Is that a service you would offer?

The USB port on the external hard drive has come away from the circuit board. Can you glue/solider back on?
Seagate 1TB portable hard drive.
The hard drive or its files will not show up on any laptop or computer.
The light is flashing and the hard drive whirs but that is it. It is said to be ‘unavailable’ when located in the devices folder.

Hello, my portable hard drive Free Agent GoFlex is broken, computers does not see it. How much will be the recovery of data?

Mechanical Fault on HDD.

I have a western digital 2TB hard drive with five years worth of footage that i desperately need back as some of the videos were going to be used for my dissertation, it started off just not connecting through the cable, so i left the hard drive back home with my friend to use an adapter to get the footage back and copy it over. However, when he went to copy the data to a new drive, it has started making a ticking noise and not showing up on any machine that he has tried. Is there anything you could do to help with this issue and would you be able to provide a quote/estimate of how much it’d be?

It is a 2TB Seagate Barracuda, roughly 4 years old. It stopped working completely and is not being seen in Disk Management. When it boots there is a squeaky sound.

Hard Drive Issues and a Phone Problem

Friday, November 25th, 2016

I have issues with 2 drives. Segate external plug in, started clicking and now wont boot up. Second drive cable connection is very loose and i cant get that to boot up either. My external hard drive does not display data when connected to laptop.

Seagate hard driveIt’s data recovery from a Laptop, ASUS G551TW-CN080H-16GB. It’s a logical failure, rather than a physical drive problem.
The Laptop developed a problem with the power where it would not hold a charge and ran until it had no power left. As it was under warranty it was sent back to ASUS for repair. However they replaced the mainboard and recovered the operating system without backing up the files on the laptop, or reinstating the file index/table.

The laptop came with the hard drive partitioned as; C drive – for system files, D drive – for file storage, E drive – for file storage. The hard drive wasn’t replaced when the laptop was sent away for repair, and came back with the same partition configuration as above.
The hard drive is a 1 TB HDD / 7200rpm – SATA 6 Gb/s.

The files I want to recover were mostly on the D drive, with some on the E. The most important file types are video and photo, .avi, mp4, mts, mov, and jpg.
Data recovery software has been run on the machine once, and a lot of the photo’s and some of the video’s recovered. There are still a lot of video files which were not recovered.

I made a factory data reset on my Sony smartphone, and all my photos and contacts have been deleted.