Dropped external hard drives

September 21st, 2017

A few weeks ago I dropped my external hard-drive (Western Digital 1TB) and it has been making a beeping sound but cannot be accessed. I used the information available on http://data-recovery-tips.co.uk/ to help me get the drive working again and then I sent in to Fields who had initially told me that it was recoverable after the test. After much trying to get in contact with them after this and what I feel was below par customer service, they asked for the encryption password (they couldn’t log in) and only then they told me that it was unrecoverable.

recover data from dropped samsung drive

Recovering the data from hard drives like this Samsung that has been dropped is best left to a data recovery company!

I dropped my external hard drive and now when I plug it into my laptop it clicks and won’t load the data. Would you be able to try and recover the data for me?

The computer can not get access to the external, it takes more than 10 minutes trying to get in and when the time pass shows on the screen “unreadable” or “empty” or “not recognise”. On this time is always doing the same sound like trying to read the disc but stuck on the same point.

The hard drive is no longer being detected by my Mac. It’s made by Samsung and dropped it. I have changed the wires, the power, and checked it against other hard drives which connect fine to my Mac so it must be something wrong with the drive. The power still comes on and you can hear it boot up. I am a videographer and have a couple of recent shoots on there which are yet to be backed up so I really could do with getting this looked at asap!

Seagate Backup Plus Slim 1TB, suspect it’s suffering from click of death, as it’s putting out a constant pattern ticking sound. I already opened the drive to check if it was a stuck head, but the head was parked. I immediately closed back the drive. The drive is recognised in Windows, it shows as a connected device and the name of the drive is showing but the volume is not being mounted, so it doesn’t show in Explorer. It probably has something to do with me dropping the hard drive a few days ago.

My 1TB WD My passport USB 3 hard drive is not being recognised anymore. The back light turns on when I connect the HD to the laptop and I heard the usual noise it normally does but that’s it.

Hard Drive Recoveries

September 7th, 2017

We are always getting fresh enquiries for data recovery – to give people an idea of the type of faults we see read on!

CCTV DVR Recovery Needed
We have a DVR in from a client. Model is Sannce SN-DB3708GDSL31. The hard drive is not being recognised by the DVR and they need some footage retrieved. The drive itself appears intact with no SMART errors however the filesystem is unrecognised so we can’t access it.
Is it possible to give a rough estimate for data retrieval?

LaCie Rugged Data Retrieval
My LaCie Rugged Mini 2TB USB 3.0 has stopped working. It’s beeping and won’t show up either on the desktop or under disk utilities.
Got a lot of data that needs recovering!!
How much is it to recover this and make it functional again?
And when do you have time?

Two More
I have two hard drive that are not working. The first is a 5tb Seagate which was an external drive – I plugged the wrong power pack into it and it is goosed. I’ve tried to get it working via an external hub but no luck. No clicking or any sound coming from the drive when put in the external hub.
The second drive fell and now clicks when I try to get it working via the external hub. This was a 1tb drive. It clicks repeatedly but doesn’t appear to boot up.
Can you give me a rough estimate as to how much we would be talking about to try to recover data from each drive? I realise that this would only be a very rough estimate given the need to actually get a proper look at the drives.

We have a 2TB hard drive here with DVR video footage saved on it, which has corrupted and the computer will no longer recognise it. We have tried our IT department but they were unable to recover it. They said the data is totally corrupt / unreadable. Would you be able to send a quote for recovery? How does your pricing work – would we still be charged a cost if you weren’t able to recover the drive?

We’d recommend someone like Data Clinic (UK) or Ace (Russia) for quality data recover services. But as always, do your own research!

Hard Disk and Phone Help

August 23rd, 2017

Western Digital External Hard Drive, being partially recognised by a PC but getting the error “Disk inaccessible. IO error“, the disk also appears to be making a quiet ticking noise.

Lost files on Microsoft Surface Pro 4

I wanted to enquire whether you are able to extract files from very old PCs please? We have two old PCs running Windows 2000 and would just like to have all of the files on the hard drives transferred to a USB stick so that we can dispose of the computers.

Lost Photo/Video files that are of great importance on Macbook, think they’ve potentially been deleted, how much does it cost to recover?

hdd

I have a samsung harddrive that has been dropped and no longer works. I am in urgent need to recover the photos and videos as they are the only copies of my sons entire life that i have.

Western Digital Passport. Unable to access file, due to connection issue

My Seagate 1TB hard drive is no longer being picked up by my Macbook. I also tried it on a PC. The hard drive powers up, lights come on but then there is loud clicking sounds for roughly 10 seconds and then silence.

I recently deleted the camera collection file on my One Plus 3T and would very much like to recover all the photos (as it contained all photos since february!!) there should be just over 1000 photos and they have not been backed up because I am an imbecile

The USB Hard Drive in question is my father’s and is probably approx 5 years old
He had used the drive as his main or back up drive for his photos, unfortunately his iMac had some kind of issue and when resolved it had be refreshed, so this drive may or may not have been connected during these issues
When the drive is connected (I’ve not tried 4 different machines, Mac and PC) the drive appears in the directory (Freecom device). I can also right click and see ‘get info’ which tells me there is approx 100 GB of data on the 250 GB).
However, I can’t fidn any way to see any contents in the drive, it is always completely empty, no files or folders

I have an external hard drive that used to be a MacBook drive that’s had some damage to the USB connector. The actual drive itself seems to be okay, I just can’t access anything because of the USB.

Vodafone Smart Ultra 6. Need data recovering from Internal storage chip. Motherboard is dead/not able to power on. verified by a phone engineer.
Is it possible for you to recover data.
Advised when I called in this evening “Elliot” would know if it’s possible to recover it.

Mortgage Broker Needs Data, Salford and Bury

August 9th, 2017

Question: I’ve used your services in the past and I would like to obtain a quote if possible. We are a well known mortgage brokers in Manchester [http://manchestermortgages.co.uk/] and we have a 500Gb SSD from a Lenovo laptop. The machine itself was wiped with the original factory settings. We had someone who was using this in February this year, we want to if possible recover the drive prior to the factory reset. Are you able to provide a quote on
1. Looking at the drive itself
2. Costs for recovery

Answer: Hi – yes we dealt with Manchester Mortgages in the past – glad to hear for you again. If you remember you also advised on buying our current property and sorted out a good mortgage deal for us so we were very pleased! Regarding your 500Gb Lenovo laptop, please can you bring it into our Manchester office and we’ll take a look and see what we can do.

salford quays picture

iPhone problems – Salford
Question: IPhone 6s was dropped into toilet. Fished out and dried superficially. It turned off but I mistakenly tried to power it on again and it flashed multicoloured. Several hours later, managed to submerge it in rice for 48 hours. Connected it to my Mac and the battery empty symbol displayed but screen subsequently went black. Tried charging via mains and screen started flashing but phone did not turn on. Later it did show the empty battery symbol again but still didn’t turn on. Plugged it into Mac one last time and it seemed the mac was reading it as it said the phone needed to be unlocked before it could be synched. There was no way to unlock it since the screen was black but I’m hopeful this means the data can be recovered somehow. I’d be very grateful for your help. I am based in Salford Quays.

Answer: Hi I was actually in Salford Quays the week before last working on a data recovery job on an iPhone. Water damage can be difficult to deal with on iPhones as the water corrodes the circuit board leading to multiple problems. If you can bring your phone in Bury I can take a look at it for you? I believe you are near to Manchester Mortgages? In the meantime you may find this article about how to dry out wet mobile phones useful: http://www.techadvisor.co.uk/how-to/mobile-phone/how-dry-out-iphone-fix-water-damaged-smartphone-watch-tracker-7-3515240/.

Need data off of water damaged phone

July 29th, 2017

Phone was dropped in water and screen is all black but the phone does turn on but I have a picture passcode that I cant draw due to the screen not working. Have about 50 photos on there that I would really like to access. When plugged into a computer, the phone is recognised but cant access it due to the passcode lock!

liquid damage iphoneMy Iphone 7 is completely dead – won’t turn, respond, charge, reset etc. Slowly started breaking (lost service, then home button wouldn’t work, phone acting slowly, then turned off and died). I usually back everything up to I cloud but for the past 7 days I didn’t have access to wifi so the phone was not backed up. I was just wondering if there was any way that I’d be able to recover the photos from the past week at all? Obviously there is a past code on the phone which is unresponsive which may make it worse. Please let me know if this is possible.

Deleated ex messages recovered how much would I cost?

My I phone screen smashed and and is water damaged. I didn’t back up my I phone onto i cloud and since the screen is damaged I cant click on ‘trust the device’ in order to connect it to my computer to retrieve my files :( . any solution? Note: Water damage is not covered by your Apple warranty and neither is data recovery – see https://support.apple.com/en-gb/HT204104. If you want the data you’ll need to find a phone recovery specialist like http://phone-recovery.pen.io/.

Water damaged iphone 6 need to get photos etc off it it wont turn back on or charge

I dropped of my I phone 6s to the Birmingham drop of point. The lady at reception said she couldn’t send my phone to you as she said she had not yet received the boxes for posting. So I was just wondering when my I phone shall arrive to you? Would it be possible for you to send me a confirmation email also regarding my phone?

My iPhone 5 is damaged beyond repair. There is an issue with the display which means when I connect to my laptop to recover my data I cannot see the screen to “trust” the laptop. I would like to know if it is possible to recover my notes, photos, contacts and whats app messages?

I have an iPhone 4s that is stuck in recovery mode and will not perform an update. It would not update prior to recovery mode because there was not enough storage space. The only option it is allowing is a restore. However, I have not backed up the iPhone in iTunes or iCloud for approx 2 years, therefore would like all my data, mainly photos recovered, so that I can restore and begin using the iPhone.

Data Recovery Assistance

July 19th, 2017

I have an external hard drive which was opened by two companies with recovery data profile, one is Recoveo from France and the other one is AABBOO from Germany, both of them told me that my external hard drive have microscopical scratches and they are not able
to recovery any of my data, my pictures and my videos are really important for me because I have all my life on this drive, did you had such any cases till now ? do you think my data can be recover ?

computer help and assistance required

I have a WD My passport 1Tb that has become unreadable. I need the files recovered. The hard drive was accidentally dropped and now cannot see the content. is does see as connected to the pc but that’s it. I had professional to look at it and was connected with Linux software but nothing, and I have been advised that it need to be open in laboratory to recover the data.
the WD hard drive is 1T big but is not even half full and has only pictures on it. is it something that you can do and if yes how much would it cost?
Please contact me via email as I don’t have good network reception.

I have a WD passport hard drive with photos, music, and some documents on it which i can no longer access. I took drive on holiday with me; it was working before I went but not since I’ve come back (not used on holiday, just carried in bag). When I plug drive in light comes on and I can hear it whirring, but it’s not visible under My Computer. I can see it as External HDD under control panel, but I can’t do anything with it there. When I go into disk management through command prompt it says the drive is not initialised. Would be grateful if you could give me a quote for your recovery services.

Editors Note: For recommendations about which data recovery companies to use we suggest to read this blog thoroughly! – starting with the last post here http://24hourcomputerrepairs.com/help-recovering-hard-drive-data/

Help recovering hard drive data

July 8th, 2017

I have an external hard drive, which seems to be TURN ON for roughly 3 seconds and then TURNS OFF immediately (spins down), whilst making a beeping noise. Addtionally, during those 3 seconds the disk is spinning.
(Note: the heads were originally stuck but are now free. Also, the controller board seems to be a bit burnt, as some of the gold lines look discoloured).
Please can you advise me on this? Is there a possibility that the control board is causing this problem and just needs to be replaced?

CCTV unit for data recoveryAnswer: Hi – your hard drive has a head fault – it’s not a controller board problem. A beeping hard drive indicates that it has a mechanical problem. To retrieve the data from it requires the attentions of a good data recovery specialist. On this blog we recommend several data recovery companies – try http://www.dataclinic.co.uk/ for further assistance.

Deleted Partitions
160gb hdd win7 deleted 3 partitions for clean install of win7 only to be told later there was 2 folders in the root of C. I’ve ran a few recovery programs read only but cant find the partition

Answer: If the data you need recovering has been overwritten by the clean install then your data has been lost for good – there’s no point running a data recovery program on it – it’s gone for good.

Hard drive spins then shuts down very quickly.
Need a price and a ETA on doing this job.
Drive: Seagate Baracuda XT.
S/N: 9WM7XHYM
P/N: 9GV168-036
fIRMWARE CC44
DATECODE: 12153
sITECODE: TK
WWN: 5000C5003F05EE38
CAPACITY 2TB

I have a 32GB Lexar 1000x CF card used in a Canon camera – the card is corrupted and I can’t view or transfer the photographs (RAW files) I have tried a few free recovery software, but none have helped. When I try and read it on my PC, it says it needs to format the disk. Is this something you can help me with? And, if so, how much would it cost?

We have received ccTV hard drive back from the police after a break in but we are unable to retrieve the data from q3 April 17 to 17th April 17. We are looking to get this data onto a disc so we can view it and understand how the breaking was carried out

Answer: Search the dataclinic.co.uk site (mentioned above) and find the CCTV data recovery section. They should be able to help.

Buffalo Hard Drive Fault

June 21st, 2017

This month I’ve had a spate of enquiries about faulty Buffalo hard drives. IMO any hard drive that produces ticking or buzzing sounds should be sent to a data recovery company. Don’t try and fix it yourself !

My hard drive produces a clicking/ticking noise when turned on. This happens no matter how many times I reset it. It’s a Buffalo branded external hard drive.

hard drive exposedMy daughter is taking A-Level exams and has kept her work on a USB stick. She has plugged it into her Mac tonight and the system is saying that there is an error. (She did not back her work up! aggghh).
We have tried various fixes but none seem to work.
The work that is on the USB needs to handed in by Tuesday afternoon at the latest.
I know it is a big ask but is it possible to recover the work at such short notice? If so, I would be able to drop the USB of at Geldard Road, Leeds when you open at 8am for possible recovery?

My external Buffalo harddrive will no longer show up on my computer but I have hundreds of photos on there that I would really like to retrieve if possible. Please can I send it to you to see if anything can be done?

My hard drive no longer mounts on both Mac and Window platforms. The cable is relatively new and I tried the different USB ports available to me. It did mount temporarily a few days ago on my windows 10 tablet but its connection sporadically cut out by itself. Now it no longer mounts. It is still receiving power once connected as I can hear and feel the drive whirring. It’s a portable Buffalo type.

Hard drive was accidentally formatted and as a result all files are no longer accessible. I tried running a recovery and was able to see the files but unable to recover them as I wasn’t confident of what I was doing and didn’t want to lose the files.

Samsung S4 Mini is completely unresponsive, although when connected to a computer the computer does recognise the phone as an “unkown device” with an error message being displayed saying (“one of the USB devices attached to this computer has malfunctioned, and windows does not recognise it”). I would like to make an enquiry to recover my personal data / photo’s directly from the phones memory if this is possible?

Ireland Data Recovery

June 8th, 2017

Data recovery services in Ireland are not widespread. UK companies like Data Clinic will provide a decent service, although you’ll have to send your equipment to the UK mainland to have the information retrieved.

A map of Northern and Southern Ireland

I am currently living in Ireland. I would like to ask you some questions for fixing my iPhone 5 I can’t turn it back on. There are a lot of precious photos and movies of my family on the phone, and I hadn’t backed them up yet. I really want to recover the data but I don’t know if it’s possible. Would you be so kind as to assist me with my problem? I’ve included the technical detail regarding my iPhone.
Status of the trouble
2.1. Basic information
Unit type: iPhone 5 (32GB) *Japanese model
iOS version: iOS 6.1.4 or 7 (not sure)
Storage space: 1.0-1.2 GB (probably)
– Pictures: around 22 GB
Mobile phone carrier: Softbank (Japanese company)
The sequence of events
May 2016; The power can’t turn on. (The iPhone did not show anything.)
June 2016; The Apple showed only apple logo, but did not start. I tried to update iOS (Firmware and OS) but I failed to update it. It maybe because of insufficient storage. Japanese data recovering company suggested that there are no hardware defects. The Apple logo sometimes on, sometimes off. I tried to update several types of iOS (iOS 9.3.2-5 and iOS10) again, but I failed to update it.
February 2017; The iPhone did not show the Apple logo.
Questions
1) Is it possible to repair the iPhone5 and recover the data under these circumstances?
2) If yes, what kind of approaches will you use to do it, and how much does it cost to recover the iPhone?
3) In case you try to fix the iPhone, are there any risks where in to the trouble could worsen such as data destruction?
4) If you cannot fix the iPhone, do you know any companies which may be able to repair it?
Special concern
As this data is very important for my family, I really want to avoid negative impact, such as losing the data. If you have any further questions regarding my email, please don’t hesitate to ask me.

Not detecting the external drive – making a click sound continously – anywhere in Northern Ireland (eg Belfast) that can help? I am unable to get to Dublin.

I have an external hard drive a Samsung 3m portable 1TB. About two months ago it failed and i sent it away for a data recovery. I know the drive was almost full but the previous data recovery company was only able to recover about 200GB of data. I was given the drive back but my PC still don’t recognise it. After reading your reviews i am wondering if you can recover more. It does have adult material (pics and videos) on the hard drive is something i like to disclose just in case its something you don’t recover. The company said it may had a power surge.

I have an iPhone where the camera roll has been wiped (approx 600) photos deleted and then the deleted photos section also cleared.
Are you able to recover the photos from my holiday in Ireland?

My Samsung Galaxy Ace 3 has stopped working. I’ve tried various things to get access to the data (mainly the photographs) on the phone, including taking it to the Samsung shop in Dublin. They diagnosed it as a hardware fault. I’m due a new phone so I didn’t follow-up with a repair from them as this would have involved losing the data. I’m not worried about what happens to this phone or getting it repaired, just more about the options for getting the data from it. Is this something you could help with? What would the likely cost of this be?

Data Recovery Q&A

May 28th, 2017

My friend has seagate external hard drive and had mac format, but i tried using on windows 10 pc, it didn’t work so tried back on my friend’s mac, now it says not readable, can you please provide any suggestion why it could be that and is it recoverable?

HDD not readable messageI’m told by my local computer repair place that the controller of my seagate external 2TB drive has failed. If this is the case, could you give a rough guide as to the price for recovery.

Internal Seagate Barracuda 500Gb hard drive just died. it is making clicking noise while my computer is starting up and doesn’t get detected by W7. is any chance to recover the data from it? at least the photos

Dropped WD My Passport Ultra (not hard or far from the floor) and now no computer will read it. It lights up and is recognised in the driver yet I cannot open it. Is this something you could repair or get back my information from?

My computer suffered some trauma and my hard drive is inaccessible. I have tried as much as I can DIY to get access to the files but I can’t. Can you examine the hard drive such that you can see how much you can recover of the hard drive before actually going ahead and retrieving the documents? Secondly, how much do you charge for your retrieval service?

No power at all. Need to recover the data to another HD (provided, but Windows 10 operating system).
Details: Apple imac mid-2011 21.5″ Hard-Drive.
Seagate Barracuda 7200.12 500GB.
Serial No: S2A4G1P6 ST3500418AS
P/N: 9SL142-240 Firmware: AP73
Date Code: 12333 Site Code: SU
DOM: 02/2012 Made in China
Printed Circuit Board details: foxcom
Rev 100535704 Rev C
winbond W9412G6JH -5 1143W
61325W000 8265F
LSI- B5502D0 Seagate
Data connector – 100504880

24hourcomputerrepairs comment: Data recovery is rarely simple. If the hard drive is still working and you instead have a problem with your data then software fixes can sometimes help. But if you have a problem with your actual hard drive, no software is going to help. You will need hardware assistance so Google a data recovery expert.