Posts Tagged ‘recovery’

WD My Book Data Recovery

Tuesday, October 16th, 2018

WD My BookI have a Western Digital MY-Book with a 3TB harddrive and recently had a data recovery service on it by Data Clinic in London, who I can recommend.

Windows could not detect it. Circuit board on the harddrive superhot.
2 faulty components detected on the card, and changed.
Now detectable in windows if harddrive is attaced directly to USB-port, but data not readable.(En-crypted?)
Not detectable if attaced through My Book encryption card.
So that card seems to be faulty to.
4060-705149-000 Rev P1 is that
circuit number (Have pictures)
Hard to find with that Rev.
If the card is avaliable, by you, then hopefully I can save some data from the disk?
I have a western digital hard disc, which fallen down and started making a clicking sound. I tried to fix it by myself but unfortunately, I make it worse, I think I scratch the platter. I hope you still can recover the data

My external My Book hard disk isn’t being read. It was dropped on the floor, and the best guess from the IT services of my university is that the disk spinning mechanism is broken. The light does come on when connected to the computers but the data isn’t accessible. Could you please let me know how much it would cost and how long it would take to recover the data from the disk?

I accidently dropped my WD drive and now makes bleeping noise, will not load but light shows so power to drive is working, I believe the reading heads have gone faulty.

I have a My Book WD external drive where I stored for years all my data on. Suddenly my Computers (apple) do not recognise the device. Checked the computers throughout. It is the USB-device. I think I need data recovery, I work as journalist and have ALL my data on this drive. pretty desperate.

Asus X550CA – XX768H, model no. ATHEROS/AR5B125. Laptop spent a while re-starting itself, and now doesn’t appear to be able to start (boot up) at all. I’m near Holborn in London and can get to the Data Clinic London office by getting of the Tube at the Bank station. I need spare part for wd my passport 500gbWDBKXH5000ABL-EESN

Nottingham Data Recovery

Wednesday, June 27th, 2018

Nottingham data recovery
WD MYCloud 4TB NAS knocked onto the floor. Now will not connect is making clicking sound. Unable to access any data.

I have mac book pro15, and I have deleted my hole system. So that there is no boot options and I have lost my valuable files in the hard drive.
I was trying to install Ubuntu system on an external hardesk, so when I reached where I have to install my system I have by mistake chosen the mac hard drive so that every thing are erase.

I was filming an event in Nottingham a few weeks back and I dropped my external 6TB drive. There is a lot of data on this drive I haven’t backed up and am in need of getting it back. I took it to Knowhow and they couldn’t fix it by plugin they recommend getting the disks taken out the drive and retrieving it that way. I want to shop around to see what’s available because theirs costs £350 and I don’t know if that’s a good price or not. Is this something you do? If so how much would it cost? The drive is a Seagate 6tb Barracuda.

Laptop Viao PSG won’t boot up, and i want to recover the files from it.

Deleted some text messages watts app from my Samsung galaxy while ago it’s important I retrieve them from one specific number can you help. Do you have a shop in Nottingham where I can get the data recovered?

2 Sundays ago my laptop fell off a table and wouldn’t switch on again. I had a plan with team know how in PC World who said that they would be able to recover my data and fix the hard drive. They replaced the hard drive but then told me that data recovery was unsuccessful. I’m currently waiting for my hard drive to be returned to me.
The error message which appeared on my computer originally was “default boot device missing or boot failed. Insert recovery media and hit any key. Then select boot manager to choose a new boot device or to boot recovery media.”. Do you think it’s possible to recover the data and if so how much would it cost?

I work at Nottingham University and have had a 64GB USB for less than a month and it has suddenly stopped working. It hasn’t been dropped, knocked or got wet. The light has stopped working overnight and doesn’t seem to be getting any power and I have tried it in three different laptops in all of the USB ports and none of them detect it. I have over 30GB’s of important information/ uni work/ photos that I would like to retrieve and was wondering if I could be sent an estimate and whether you think it may be retrievable?
The USB is a university one, so unfortunately I do not know the make.

Computer will not see my wd passport 500 gb,tried other computers as well,same issue, potentially it might hit be spinning as well, but I need to recover at least photos and videos from it.

Important research data needed in Newcastle

Friday, May 4th, 2018

As a post graduate at Newcastle University my Seagate Hard drive fell on the floor.
When powered the drive clicks and spins down.
My organisation Computer Service in Newcastle has opened the drive within clean lab for internal examination.
Diagnosis is that failing read/write heads prevents access to data
There is possible damage on media surface area causing mechanical and logical read/write operation to fail.
Partition tables unreadable due to read/write failure.
My organisation CSD could not access to data due to damaged read/write head and has not capacity to repair.
The hard drive is not full (approx. half of total capacity is occupied).
It contains very important research data (not backed up).

newcastle

I dropped my Seagate hard drive and it can no longer be recognised when plugged into my laptop or desktop computer. The blue light is still flashing but the hard drive is now making a continuous ‘beeping’ noise. I believe that the needle is jammed and does not allow the disk to spin anymore.

82 gb IBM 3.5 PATA internal drive that is not recognised when i use a caddy pata / sata adaptor on my pnew pc. It feels like its spinnging up but it is not recognised in storage management or seen in my computer. I would like a quote to know how much to recover the 3 folders of data on this drive. I live in Jesmond, just outside Newcastle.

My 2011 MacBook Pro 17” hard drive failed. Also the motherboard died. The local Apple store said the motherboard can’t be fixed. But also they can not recover the data on the hard drive. I’m not an expert here, but apparently the needle has flipped up to prevent damage to actual hard drive disk.
So I have the hard drive removed but he can not recover the data, and recommend to contact a data recovery service.

I have two external hard drives. One is broken and makes a rattling sound. (brand:integral). The other comes on with a light but does not connect to my laptop. (brand:Toshiba). I was just wondering whether you are able to retrieve the photos and documents etc from them and if so how much that would cost.

My laptop was smashed and my harddisk got bent and as a result I can’t access my files, please may I know if it can be fix there in the UK, I can send the drive via DHL or come down my self to the UK thanks. I work for Newcastle Sciences.

Lost text messages on HTC and Galaxy

Sunday, April 8th, 2018

What are the most valuable items of data on a mobile phone? For the owners of HTC M8 and Samsung Galaxy S7 phones, the answer seems to be lost text messages. Here are two examples:

recovering deleted and lost text messagesAbout 3 weeks ago I lost some text messages from my mobile phone (HTC M8). I don’t recall deleting it, perhaps I did without knowing. I never backup my data. I’m only interested in lost data of one contact that’s all.
Please let me know if you able to help?
I live close to Data Clinic’s Lombard St centre in London I’m happy to take there if someone wants to have a look at my device. I also have the data stored on a broken hard drive so I’ll bring that in too and hopefully you can get the data off of it.

I have got an old, broken galaxy s7 edge that has some photos and text messages on it that I would really like to retrieve, problem is that the phone is bricked, the screen is broken, the battery is dead (as in not chargeable dead), the charging/data port is broken, the list goes on. I’m just hoping to get my old photos back, and would like a quote if thats okay. Just a heads up, I probably won’t be able to answer a call back in business hours just due to my job (having seen the button that says request call back) so if you could pop me an email to the address provided instead, that would be brilliant.

When attempting to retrieve text messages from phone’s the still turn on the best way forward is to try a software extraction process. This can be done by downloading some software from the internet that will do the job for you. However, if your phone no longer turns on then you’ll need to get the assistance of a phone data recovery company to help you. These companies are able to read the text message data from the memory chips on your phone, even if it no longer switches on.

Often in legal cases it’s necessary to extract messages and data from phone where those messages have been lost or deleted, a data recovery company who are also experts in extracting text messages (whether deleted or not) are Data Clinic – you can read their phone data recovery services page here 1 and their phone data extraction (investigative forensics services) page here 2.

Recover data from Western Digital hard drives

Friday, February 23rd, 2018

WD logoIn the previous post to this, I wrote a lot about how hard drives become mechanically damaged and what to do to recover the data from them when they break. In this post I give some further examples of data recovery from Western Digital hard drives.

I have a WD external hard drive that when plugged in it makes a noise “tick” every second as if something was hitting something else. It is not recognised by the pc…

I have a 2 week old WD Mycloud Home Nas Drive which has stopped working. I took it back to curry’s who said that the clicking sound when trying to boot means the drive cannot read the data. The PC does not recognise the drive either.

I used a WD external hard drive to set up a windows 10 boot drive. Windows partitioned the drive and I can now only see it as a 4GB flash drive. In device manager I can see the rest of the drive is not formatted. The data is still there, I just cant get to it without formatting which will erase it. The drive holds about 1TB of data. Can you format or recover the data?

I have two WD elements external hard drives (1 x 1tb 1 x 2tb). one was working fine until i dropped it the other day it reads but it is very slow and the other one says F: Drive Is Not Accessible. The Parameter Is Incorrect or something similar both contain music, videos and pictures which is important that i get back.

After my wife has dropped my harddrive during a decoration weekend it has stopped responding.
the device still registers connected and shows all folders saved but I can not access these folders
also makes like a skidding noise periodically.
The device name is WD Elements
i need to try and recover the files on here as i have alot of buisness data
and family photos

WB Mybook 2Tb HD broken; I’ve taken it out of its casing and can’t recover any data from it. It contains laptop backups and other data I’d like to recover. How much would it cost to get it recovered onto a USB HD?

WD passport ultra. I sent it to a data recovery service, but have been told it has a mechanical fault that means the data cannot be recovered- the head stack?
They looked into mechanical repairs for me but there was chance it could not be fixed and it would cost a lot of money ([probably for nothing).
I would be grateful if you could offer your opinion/advice.

In my opinion, if you have a broken WD hard drive and you want to recover the data, I would only recommend you try and do this yourself if the data on the hard drive is of no value to you. The reason for this is you’ll probably make a mess of it. I’ve learnt that if you have files on a Western Digital hard drive that are of value to you then you should ask a good data recovery company to retrieve your data for you. Do not try and recover the data on your own.

Need data from Kazam, Moto G, Blackberry and iPhones

Thursday, January 25th, 2018

Recently we’ve received a large number of phone data recovery enquiries, some are reproduced below. Phone recovery can be a tricky thing, sometimes a factory reset will destroy any chance of recovering the data, but some experts like http://phone-recovery.pen.io/ can in some cases still rescue your information:

I would like a rough price for file recovery for a Samsung S3 which has suffered memory chip failure.

Model: android kazam tornado 348
Problem: camera roll has been deleted and can’t find a way to restore them. Did not physically delete them but they have been lost.

Kazam 348

I have an old, broken mobile phone that I would like to get data off, of most importance being any photos. Its a 2013 Moto G 4G mobile, 8GB Model XT1072. It got damaged two years ago when it was dropped while walking outside. The screem is very cracked with some glass chipping off altogether and to make matter worse the phone landed in water. I havent been able to switch it on ever since. When connected to any power source, the power light and screen switches on / off intermittently. There was no micro SD card, just the phone memory and SIM. I expect there is 200-300 photos on the phone which I would greaty appreciate back. Please feel free to give me a call further – after 10am – to discuss if this is something you could help with. If so, I live in London so could drop it off to your offices.

i have an iphone 6 who is stuck in recovery mode due to it having insufficient storage. whne i try turning on the phone it is the apple logo freezes on the screen an nothing happens. i have tried to install the new update for the iphone through itunes but it always fails the only solution is for me to restore my iphone which i do not wish to do as it will erase all my data and i do not want that to happen

I’d like to recover the data from my Google pixel phone, in particular my photos. The phone has been through the washing machine and having replaced some of the internals with new I can’t get it to charge or be recognised by my PC.

recover data from blackberry curveI’m wondering how far back you can recover texts from a blackberry 9360 curve, as I need certain texts for a lawsuit, also what’s your prices?
Thanks

My LG g5 went dead just befor new year it said phone corrupted and switched off and won’t turn back on it’s still under warranty from car phone warehouse they can repair the phone but will wipe all data off. I want to recover family photos and contact details can you help

I dropped my iphone 6 down the toilet and now it is water damaged so cannot switch on. I stupidly hadn’t backed up my data to icloud so only have an old itunes backup. I would really really like my whatsapp data back – is this possible? and what format do you guys recover it in? like will it be able to be integrated into my new phone??

London and Sheffield Data Recovery Services

Friday, January 12th, 2018

Buffalo NAS data recovery – Kensington and Chelsea
My Buffalo NAS LinkStation Duo 2TB (LS-WX2.0TL/R1) has a damaged RAID 0 array and has become inaccessable and corrupted. A local IT technician (I am located in Kensington and Chelsea in London), but will have someone personally courier the NAS to London in January) has examined it and says one of the hard drives has become damaged/inoperable, with the RAID 0 now being corrupted. What is the likely cost of recovering the data from the corrupted drive and RAID 0 array? It didn’t receive the best of reviews (http://www.expertreviews.co.uk/storage/nas-drives/50554/buffalo-linkstation-pro-duo-2tb-review) but I still need to get the files off of the device.

WD Support for file recovery for Chesterfield and Sheffield
My external hard drive died yesterday. My laptop no longer recognises it when I plug it in, i.e. nothing happens. The light on the device does come on though. The device is a WD My Passport (P/N: wdbbep0010bbk-01). I only need a couple of files recovering so if it’s not too expensive it’ll save me having to recreate them. I’m not concerned about repairing the device I barely use it. I’d be grateful if you could let me know how much it would cost to recover the files. I only live down the road (in Chesterfield, so I’m not that far from the hard drive recovery centre in Sheffield), so if you would like me to pop in with the device that’s not a problem.

My WD Passport ultra was dropped at a work event. Just over a week later I plugged it into my mac to ensure the data was still there, it was, but only when trying to eject did I find problems. I originally had a partition on my drive with one part holding multiple folders with files and the other part holding an entire backup of my mac. Upon trying to eject the partition holding the multiple folders, a message on my mac indicated that it couldn’t be disconnected. I tried to use task manager to quit and eject but it didn’t work that way, so I shut down my mac and removed the drive when everything had stopped running. Now when I connect my drive back to my mac the partition with the multiple folders doesn’t show up but the part with the back up does, it appears that I have lost half of my data with the partition. Is it possible to rectify this problem by any chance? I live in London.

data recovery in Kensington and Chelsea

Seagate drive has scratch
I have opened the seagate 2tb expansion external hard drive and I have seen a scratch on the disk in a circle, as it seems the pointer has been lowered down and is scratching the disk when turned on. Computer makes the noise when it has detected something externally has been plugged in, but will not pop up with the data.
It has video content/footage on there. Once a hard drive has a scratch on the surface it usually can not be recovered. Don’t waste your money on a data recovery service.

Backup hard drive error
Backup hard drive not working, I used my passport in morning and again when I tried to use in evening I can’t access any data …
When I unlock my Western Digital (WD) Passport with password I can’t see it getting detected. I want the data back. The hard drive I have was voted one of the best, but it wasn’t very good for me.

Need Data File Recovered

Tuesday, November 28th, 2017

I have a WD Passport for Mac, which i use to store my photos and music on. The Mac broke and i had to run disk utility in order to recover the data. I took the mac to Apple and they installed a new OS, and new Photos programme.
The files on the drive are now just showing greyed out, and the disk says there’s only 53kb of data in the photos folder. When i try to import them to the new photos, it says the file isn’t recognised.

Data Clinic data recovery staff

Similarly, my Hitatchi 4TB external windows HDD from 2012. Just stopped working one day, now makes a series of small clicks after being powered up. Displays as unformatted drive in Drive Manager.

I was referred to Data Clinic by my colleague at the firm I am working at in Glasgow. I am getting in touch to inquire about unlocking / recovering a WD Ultra Passport that I locked with a ATA password and cannot remember the password to. The drive is currently in locked state and I have not formatted it. I am willing to provide any information that would hail me as the owner of this drive if required.

When my external hard drive is plugged into a computer, the light goes blue as meant to.
However the drive doesn’t get listed on the file explorer, but it is recognised by the device manger.
It makes a very weird repeated buzzing noise when first plugged in that stops exactly after 10 seconds. The drive doesn’t show up and I need my files recovered.

I have sent in a 500GB SATA internal hard drive to Data Clinic in Glasgow branch that I have requested data recovery, along with a 1GB SSD drive to be used for the data transfer. I would like confirmation that Data Clinic have my drives and that they are in Data Clinic’c Manchester data recovery centre.

My Seagate Backup Plus external drive has failed. It makes a ticking noise when first plugged in and it is not discoverable so I can’t access any of my data.

About data from phones and hard drives

Sunday, October 1st, 2017

Looking to recover Google Chrome browser history on a Google Pixel phone.

My hard drive is not being detected by the computer. It still spins and has its LED light on. I’m a science teacher and i have practically all my lessons and resources on my hard drive. I really need to get all my data back.

I have a Blackberry Priv that someone sat on and now i can’t access any of the data, although there’s no external damage. The most important thing would be that no data is wiped in the attempt to recover it, if possible.

loss of data

I have a Lexar 32 GB USB stick that is a few years old and I can not open it on my computer. When you plug the USB into the computer it starts to light up and the computer makes a noise but then nothing happens. I have checked the device managment and it is not showing the USB at all.I have tried several computers and the same happens on each.
The USB contains my only back up of pictures of my children from the last few years so as you can understand it is important for me to recover the data. Can you please send me a quote for recovering the data.

Need data recovery (pictures and videos) for samsung s2 stuck in boot loop.

I have had an old Toshiba HDD, 500GB that has failed to be recognised on the desktop computer and has been dormant for a number of years. I have had a free consultation with another hard drive repair company and they have said that I require Toshiba ‘parts’ in order to successfully repair the HD (or a quoted 70% chance that it can be fixed)

Hard drive clicks when connected to a computer. it also causes the computer to freeze and i am unable to access any files on it.

My WD 320gb external hard drive is approx 270gb full. One day it wouldn’t power up and just a green flashing on front, no spinning or ticking noise, I was hoping the drive would work in hdd docking station on the PC. So I opened the casing to obtain the hdd. Tried to boot it up in the docking station again but still NO power. I noticed a slight minor burn smell on a component on the PCB board. I ordered another PCB board from another WD320 hdd on eBay matching with the exact same model numbers. Swapped the PCB board, The disk spins and then stops as it isn’t recognised or readable by computer. I swapped he PCB board back, and started looking for a data recovery firm. Just contacting a few companies for an idea on price to decide whether it’s worth my while getting it recovered, or not, as I have a lot of this data already backed up already on the laptop, but not quite all of it. Your advice and quote would be very much appreciated.

My external hdd cannot ben read from my laptop and i can hear some minor clicking sound when I connected my HDD to my laptop, the sound lasted for few seconds and nothing happened. And can I know roughly the price range to recover the data? The model is WD My passport Ultra.

I have a Samsung galaxy S6 Edge 128GB, the motherboard is faulty. The phone won’t turn on or charge. I have tried another motherboard in the phone and that works, so it’s defiantly a fault with the motherboard. The phone wasn’t dropped and is not water damaged. Do you think the data on the motherboard is recoverable? I have photos I would like to get back.

Hard Drive’s Not Seen

Friday, April 7th, 2017

What advice do you tell someone whose hard drive is not working or is no longer recognised? My advice would be to get them to contact a data recovery company. Which data recovery company? Well my advice would be to read this blog as I do make several suggestions. Below are some questions I’ve received about data recovery.

lost your data cartoonI have an OCZ Vertex 2 that’s been working fine for 6 years (Win 10 connected to desktop with Gigabyte mobo). Having properly powered down my PC yesterday, upon booting this morning the SSD is not identified during BIOS loading.
I tried resetting CMOS; cycling the drive with power cable only; etc. but to no avail. Green led on the drive is lit solid (not red). I saw your note re Vertex 2 – has any solution been identified since then? Is it possible to move the memory chips onto another circuit board? I’d hate to lose years of precious data.

I have a Seagate ST1500DM003 external HDD, and doesn’t work. Maybe it burned the engine. I have a many more photos on this HDD. Can you help me recover the data?

Drive was working fine yesterday. no bumps or knocks to it. no damage. drive cannot now be seen by laptop os. sometimes seems to be working properly then not. no os on this drive as being used as a slave unit..
Can you provide an approx cost – only some dats is important – music files and various other >doc/Excel documents

WD HDD drive fails to boot. Had it removed and replaced, need the data from it. Is no longer starting up. I need to recover my files and save them elsewhere.

I was hoping I could have a WD Elements external hard drive (WDBU6Y0020BBK-01) assessed to see if any data could be recovered from it. It stopped working a couple of years ago and it has taken me a while to get round to sorting it out.
If I recall correctly the drive would not power up when plugged in but it did not appear on my computer. It may possibly have been an issue with the port on the drive being slightly loose. As it is usb powered it would often disconnect and reconnect it quick succession as a result. I am obviously no expert but I have been told it could potentially be a corruption issue caused over time by the cable being physically loose.
Would it be possible to have this looked at and what would be cost of assessment and the likely cost of repair (if it is repairable)?

WD Hard drive makes a clicking noise and not recognised by Windows. Have had this problem for the last couple of years. Was on the verge of giving up but today, file explorer opened for 5 seconds showing the contents of the drive. Are you able to help recover the data?