Archive for the ‘News’ Category

Need data from hard drive and tape

Saturday, November 18th, 2017

I’ve had several hard drives and old backup tapes fail recently – I’ve documented the details of the problems below.

Hard drives failed
Windows booted and gave me a disk read error, tried to repair using windows 10 recovery image via usb which failed. Installed a new copy of windows 10 on another hard drive and ran chkdsk /r on the faulty HD. In the windows explorer menu for my computer I see the file is 0 bytes (it’s a 1tb hard drive) chkdsk has been running for 3 days with an ETA of 150hours. Kind of am giving up hope need data recovered…

We plugged in the HDD on the wrong voltage setting and now it won’t work.

many hard drives

I have had my IOMEGA external hard drive for 8 years. I recently tried to plug it in and it says the hard drive must be formatted.

2TB LaCie External Disk Drive not being properly recognised by operating system when plugged in via USB, despite trying with multiple laptops (Windows and Mac). I carefully removed the Seagate drive from its LaCie enclosure and placed in a PC but the BIOS would not detect it. To my knowledge, the drive has not been subjected to any shocks or drops. However, it does make a faint beep noise when plugged in (be it via SATA or USB enclosure).

The hard drive is ticking regularly, when I try to open it, I receive an IO error. It is an ext4, old external 500Gb, w/ approximatelly 100Gb of Data

I dropped my 2TB Seagate back up harddrive, and now it isn’t being recognized by my computer. It makes a beeping noise and a clicking noise.

Seagate freeAgent external hard drive is being recognised by my Mac but running so slowly that I cannot transfer files over (recently got new laptop and wanted to transfer music and photos)
E.g. it takes around an hour to open a folder and I tried to transfer one folder of photos from external hard drive to laptop and this failed after 48 hours.

Need data back from tape
The external hard drive has been dropped and now no longer is picked up by computer. Its first spins and then after 15 seconds it makes two clicks and stops spinning.

I have three backup tapes from 1990. They are 3M: two DC 600A and one DC 300 XL/P. They are undamaged, so I guess that if you have an appropriate tape drive and can read the byte order, they should be easy.

We have an issue with a number of tapes that are either corrupted or physically damaged (snapped). These are DDS3 and DDS4 tapes. Are you able to give a high level indication of cost for recovery per tape?

I have a DAT / DDS Retrospect backup that I need restored. Is this something you can do and if so what would it cost ( a single tape?)

Actions
I’m currently working on getting the data back from several of these devices – If you’d like me to help you recover the data from your hard drive or tape the price per recover is approximately £300 – £600 depending on the fault with the device. I’ll update readers of this blog with news in future posts.

Hard Disk and Phone Help

Wednesday, August 23rd, 2017

Western Digital External Hard Drive, being partially recognised by a PC but getting the error “Disk inaccessible. IO error“, the disk also appears to be making a quiet ticking noise.

Lost files on Microsoft Surface Pro 4

I wanted to enquire whether you are able to extract files from very old PCs please? We have two old PCs running Windows 2000 and would just like to have all of the files on the hard drives transferred to a USB stick so that we can dispose of the computers.

Lost Photo/Video files that are of great importance on Macbook, think they’ve potentially been deleted, how much does it cost to recover?

hdd

I have a samsung harddrive that has been dropped and no longer works. I am in urgent need to recover the photos and videos as they are the only copies of my sons entire life that i have.

Western Digital Passport. Unable to access file, due to connection issue

My Seagate 1TB hard drive is no longer being picked up by my Macbook. I also tried it on a PC. The hard drive powers up, lights come on but then there is loud clicking sounds for roughly 10 seconds and then silence.

I recently deleted the camera collection file on my One Plus 3T and would very much like to recover all the photos (as it contained all photos since february!!) there should be just over 1000 photos and they have not been backed up because I am an imbecile

The USB Hard Drive in question is my father’s and is probably approx 5 years old
He had used the drive as his main or back up drive for his photos, unfortunately his iMac had some kind of issue and when resolved it had be refreshed, so this drive may or may not have been connected during these issues
When the drive is connected (I’ve not tried 4 different machines, Mac and PC) the drive appears in the directory (Freecom device). I can also right click and see ‘get info’ which tells me there is approx 100 GB of data on the 250 GB).
However, I can’t fidn any way to see any contents in the drive, it is always completely empty, no files or folders

I have an external hard drive that used to be a MacBook drive that’s had some damage to the USB connector. The actual drive itself seems to be okay, I just can’t access anything because of the USB.

Vodafone Smart Ultra 6. Need data recovering from Internal storage chip. Motherboard is dead/not able to power on. verified by a phone engineer.
Is it possible for you to recover data.
Advised when I called in this evening “Elliot” would know if it’s possible to recover it.

Mortgage Broker Needs Data, Salford and Bury

Wednesday, August 9th, 2017

Question: I’ve used your services in the past and I would like to obtain a quote if possible. We are a well known mortgage brokers in Manchester [http://manchestermortgages.co.uk/] and we have a 500Gb SSD from a Lenovo laptop. The machine itself was wiped with the original factory settings. We had someone who was using this in February this year, we want to if possible recover the drive prior to the factory reset. Are you able to provide a quote on
1. Looking at the drive itself
2. Costs for recovery

Answer: Hi – yes we dealt with Manchester Mortgages in the past – glad to hear for you again. If you remember you also advised on buying our current property and sorted out a good mortgage deal for us so we were very pleased! Regarding your 500Gb Lenovo laptop, please can you bring it into our Manchester office and we’ll take a look and see what we can do.

salford quays picture

iPhone problems – Salford
Question: IPhone 6s was dropped into toilet. Fished out and dried superficially. It turned off but I mistakenly tried to power it on again and it flashed multicoloured. Several hours later, managed to submerge it in rice for 48 hours. Connected it to my Mac and the battery empty symbol displayed but screen subsequently went black. Tried charging via mains and screen started flashing but phone did not turn on. Later it did show the empty battery symbol again but still didn’t turn on. Plugged it into Mac one last time and it seemed the mac was reading it as it said the phone needed to be unlocked before it could be synched. There was no way to unlock it since the screen was black but I’m hopeful this means the data can be recovered somehow. I’d be very grateful for your help. I am based in Salford Quays.

Answer: Hi I was actually in Salford Quays the week before last working on a data recovery job on an iPhone. Water damage can be difficult to deal with on iPhones as the water corrodes the circuit board leading to multiple problems. If you can bring your phone in Bury I can take a look at it for you? I believe you are near to Manchester Mortgages? In the meantime you may find this article about how to dry out wet mobile phones useful: http://www.techadvisor.co.uk/how-to/mobile-phone/how-dry-out-iphone-fix-water-damaged-smartphone-watch-tracker-7-3515240/.

Need data off of water damaged phone

Saturday, July 29th, 2017

Phone was dropped in water and screen is all black but the phone does turn on but I have a picture passcode that I cant draw due to the screen not working. Have about 50 photos on there that I would really like to access. When plugged into a computer, the phone is recognised but cant access it due to the passcode lock!

liquid damage iphoneMy Iphone 7 is completely dead – won’t turn, respond, charge, reset etc. Slowly started breaking (lost service, then home button wouldn’t work, phone acting slowly, then turned off and died). I usually back everything up to I cloud but for the past 7 days I didn’t have access to wifi so the phone was not backed up. I was just wondering if there was any way that I’d be able to recover the photos from the past week at all? Obviously there is a past code on the phone which is unresponsive which may make it worse. Please let me know if this is possible.

Deleated ex messages recovered how much would I cost?

My I phone screen smashed and and is water damaged. I didn’t back up my I phone onto i cloud and since the screen is damaged I cant click on ‘trust the device’ in order to connect it to my computer to retrieve my files :( . any solution? Note: Water damage is not covered by your Apple warranty and neither is data recovery – see https://support.apple.com/en-gb/HT204104. If you want the data you’ll need to find a phone recovery specialist like http://phone-recovery.pen.io/.

Water damaged iphone 6 need to get photos etc off it it wont turn back on or charge

I dropped of my I phone 6s to the Birmingham drop of point. The lady at reception said she couldn’t send my phone to you as she said she had not yet received the boxes for posting. So I was just wondering when my I phone shall arrive to you? Would it be possible for you to send me a confirmation email also regarding my phone?

My iPhone 5 is damaged beyond repair. There is an issue with the display which means when I connect to my laptop to recover my data I cannot see the screen to “trust” the laptop. I would like to know if it is possible to recover my notes, photos, contacts and whats app messages?

I have an iPhone 4s that is stuck in recovery mode and will not perform an update. It would not update prior to recovery mode because there was not enough storage space. The only option it is allowing is a restore. However, I have not backed up the iPhone in iTunes or iCloud for approx 2 years, therefore would like all my data, mainly photos recovered, so that I can restore and begin using the iPhone.

Help recovering hard drive data

Saturday, July 8th, 2017

I have an external hard drive, which seems to be TURN ON for roughly 3 seconds and then TURNS OFF immediately (spins down), whilst making a beeping noise. Addtionally, during those 3 seconds the disk is spinning.
(Note: the heads were originally stuck but are now free. Also, the controller board seems to be a bit burnt, as some of the gold lines look discoloured).
Please can you advise me on this? Is there a possibility that the control board is causing this problem and just needs to be replaced?

CCTV unit for data recoveryAnswer: Hi – your hard drive has a head fault – it’s not a controller board problem. A beeping hard drive indicates that it has a mechanical problem. To retrieve the data from it requires the attentions of a good data recovery specialist. On this blog we recommend several data recovery companies – try http://www.dataclinic.co.uk/ for further assistance.

Deleted Partitions
160gb hdd win7 deleted 3 partitions for clean install of win7 only to be told later there was 2 folders in the root of C. I’ve ran a few recovery programs read only but cant find the partition

Answer: If the data you need recovering has been overwritten by the clean install then your data has been lost for good – there’s no point running a data recovery program on it – it’s gone for good.

Hard drive spins then shuts down very quickly.
Need a price and a ETA on doing this job.
Drive: Seagate Baracuda XT.
S/N: 9WM7XHYM
P/N: 9GV168-036
fIRMWARE CC44
DATECODE: 12153
sITECODE: TK
WWN: 5000C5003F05EE38
CAPACITY 2TB

I have a 32GB Lexar 1000x CF card used in a Canon camera – the card is corrupted and I can’t view or transfer the photographs (RAW files) I have tried a few free recovery software, but none have helped. When I try and read it on my PC, it says it needs to format the disk. Is this something you can help me with? And, if so, how much would it cost?

We have received ccTV hard drive back from the police after a break in but we are unable to retrieve the data from q3 April 17 to 17th April 17. We are looking to get this data onto a disc so we can view it and understand how the breaking was carried out

Answer: Search the dataclinic.co.uk site (mentioned above) and find the CCTV data recovery section. They should be able to help.

Buffalo Hard Drive Fault

Wednesday, June 21st, 2017

This month I’ve had a spate of enquiries about faulty Buffalo hard drives. IMO any hard drive that produces ticking or buzzing sounds should be sent to a data recovery company. Don’t try and fix it yourself !

My hard drive produces a clicking/ticking noise when turned on. This happens no matter how many times I reset it. It’s a Buffalo branded external hard drive.

hard drive exposedMy daughter is taking A-Level exams and has kept her work on a USB stick. She has plugged it into her Mac tonight and the system is saying that there is an error. (She did not back her work up! aggghh).
We have tried various fixes but none seem to work.
The work that is on the USB needs to handed in by Tuesday afternoon at the latest.
I know it is a big ask but is it possible to recover the work at such short notice? If so, I would be able to drop the USB of at Geldard Road, Leeds when you open at 8am for possible recovery?

My external Buffalo harddrive will no longer show up on my computer but I have hundreds of photos on there that I would really like to retrieve if possible. Please can I send it to you to see if anything can be done?

My hard drive no longer mounts on both Mac and Window platforms. The cable is relatively new and I tried the different USB ports available to me. It did mount temporarily a few days ago on my windows 10 tablet but its connection sporadically cut out by itself. Now it no longer mounts. It is still receiving power once connected as I can hear and feel the drive whirring. It’s a portable Buffalo type.

Hard drive was accidentally formatted and as a result all files are no longer accessible. I tried running a recovery and was able to see the files but unable to recover them as I wasn’t confident of what I was doing and didn’t want to lose the files.

Samsung S4 Mini is completely unresponsive, although when connected to a computer the computer does recognise the phone as an “unkown device” with an error message being displayed saying (“one of the USB devices attached to this computer has malfunctioned, and windows does not recognise it”). I would like to make an enquiry to recover my personal data / photo’s directly from the phones memory if this is possible?

Data Recovery Q&A

Sunday, May 28th, 2017

My friend has seagate external hard drive and had mac format, but i tried using on windows 10 pc, it didn’t work so tried back on my friend’s mac, now it says not readable, can you please provide any suggestion why it could be that and is it recoverable?

HDD not readable messageI’m told by my local computer repair place that the controller of my seagate external 2TB drive has failed. If this is the case, could you give a rough guide as to the price for recovery.

Internal Seagate Barracuda 500Gb hard drive just died. it is making clicking noise while my computer is starting up and doesn’t get detected by W7. is any chance to recover the data from it? at least the photos

Dropped WD My Passport Ultra (not hard or far from the floor) and now no computer will read it. It lights up and is recognised in the driver yet I cannot open it. Is this something you could repair or get back my information from?

My computer suffered some trauma and my hard drive is inaccessible. I have tried as much as I can DIY to get access to the files but I can’t. Can you examine the hard drive such that you can see how much you can recover of the hard drive before actually going ahead and retrieving the documents? Secondly, how much do you charge for your retrieval service?

No power at all. Need to recover the data to another HD (provided, but Windows 10 operating system).
Details: Apple imac mid-2011 21.5″ Hard-Drive.
Seagate Barracuda 7200.12 500GB.
Serial No: S2A4G1P6 ST3500418AS
P/N: 9SL142-240 Firmware: AP73
Date Code: 12333 Site Code: SU
DOM: 02/2012 Made in China
Printed Circuit Board details: foxcom
Rev 100535704 Rev C
winbond W9412G6JH -5 1143W
61325W000 8265F
LSI- B5502D0 Seagate
Data connector – 100504880

24hourcomputerrepairs comment: Data recovery is rarely simple. If the hard drive is still working and you instead have a problem with your data then software fixes can sometimes help. But if you have a problem with your actual hard drive, no software is going to help. You will need hardware assistance so Google a data recovery expert.

External Driver (Hard Drive) Recovery

Wednesday, May 10th, 2017

In this post I decided to send some hard drives to Recover Deleted Data to test their data recovery capabilities. I was surprised what I discovered: they were actually very good. It’s not often that an ‘under the radar’ hard drive recovery company like this are any good. With a bit of digging I found out that they were trained by Data Clinic Ltd, who are recognised experts in data recovery.

My external driver (I think he means ‘hard disk drive’) has some problems and I can not get access to my data.
The lens (I think he means ‘read write heads’) are damaged and are touching the disk not allowing it to spin.
I would like to recover all the data on this external driver.
How much this will cost?
Where do you usually save this data? Do you need a new external driver?

Adjusted my WD MyPassport 1TB from one position to the other (didn’t even drop it) and it stopped working. Making the clicking noise. I need the whole 1TB worth of data recovered (I can send a working hard drive to put it on if need be?) and I am looking for preferably less than £100.

Comment: There is no chance of recovering the data from a mechanically damaged hard drive like yours for anything less than £395 ex VAT

Windows Safe Mode Problems
Installed Windows Media Pack 3 which caused the computer to not boot. Couldn’t get it to start even in safe mode. Did a system recovery which unfortunately restored the computer to factory settings so I lost all my data

safe mode screen

My external hard drive is not working. My computer recognises that it is connected to the hard drive and the light goes on and a whirring sounds is heard but nothing appears on the screen. I have two external drive like this.

I have a 1TB Samsung M3 portable hard drive with photos, films and music on it. The PC and a Sony Blu Ray player are not recognising the hard drive when it is connected. When connected to the PC or Blu Ray Player, the blue light comes on the hard drive, then flashes three times, then goes off. The disk then stops spinning. Sometimes the blue light stays on and the disk spins but the computer or blu ray player do not recognise it
I’ve tried a different cable and on 2 different PC’s but still the same problem. I’m not sure if it’s been dropped, been in close proximity to magnets (my son may have played with magnets near it? unlikely though) or whether there is a problem with the driver. I’ve had it about two years. Just before the problem started, I plugged it in at work and my work computer did a ‘scan and fix’ but then said it didn’t need fixing and it opened okay. I work in Putney/Wandsworth so quite near the Data Clinic Chiswick office if that helps.

Recover Deleted Data were able to assist with sorting out the hard drive problems on all the above cases.

Can’t Load / Stopped Working

Monday, April 24th, 2017

I have a sandisk 32gb drive pen, part of the internal plastic assembly has become dislodged back inside the metal casing which means I can’t insert it into a usb port. Would you assist with this and, if so, could you please quote me a price?

I have a Mac. Can’t load operating system, but drive still makes noise for the first few seconds of booting, then clicking noise stopps, but platter is still spinning.

I have a WD “MyCloud” type external hard drive which is out of warranty and has stopped working. I need the data which is on the drive recovered. Am happy to drop this off at your Lombard Street office (I work nearby). Let me know what I should do.

My seagate 1tb external hard drive, I have arrwmpted to plug it in to my laptop and work desktop.
The light comes on however it will not show up on the computer.

My external hard drive has stopped working I am now unable to access any data on it. It is a Cajie [ I think they mean LaCie ] hard drive – with mostly photos and videos on it.

I have a corrupted hard-drive which has been broken for 3 years. I sent it to a data recovery company and they weren’t able to fix it. However, they offered a physical action and I didn’t accept. I live in London and I can bring the drive over.

My USB was connected to my laptop, and I accidentally knocked it off the sofa, breaking my USB. The tip is now detached from the rest of the drive, but the green part (don’t know the lingo, sorry) looks fine. All my university coursework is on there and I desperately need my files back. :( Is there anyway you could fix it?

Old laptop runs some very old hardware. No longer supported. Customer wants data recovering to a new (identical) hard drive that will go back in the laptop so it’ll continue to work

Laptop Drives not working

Tuesday, March 7th, 2017

My laptop fell to the floor after I had just put the lid down and it was going to sleep. Proceeded to try and login and it freezes on the loading screen for ages and doesn’t do anything. Run the diagnostics, the smart scan hard drive has passed but the short DST hard drive test has failed. Tried automatic repair and it says that the computer cannot be repaired with this link in the error message C:\\WINDOWS\system32\Logfiles\Srt\SrtTrail.txt
Then I tried to restore it to the point my computer suggested, it starts up again, but never gets past the loading screen.

The hard drive is an iomega 750GB. It was knocked off a shelf and now the power comes on but it will not connect to laptop. It sounds like its trying to start up but keeps failing.

My hard drive was dropped and now it is no longer detected and makes a buzzing noise when connected.

I have a Maxtor 3200 external hard drive which I haven’t used for many years. I am aware that the drive will not work on later versions of Windows, and have therefore tried to use it on an old Windows XP desktop computer. The drive is showing as not fully installing and therefore unable to be accessed. The indicator light on the drive goes from bright, to dull, to off as it flashes – I am not sure if this is how it used to flash or not. Could the data on this drive be retrieved?

I own an iPod Classic – It’s over 8 years old (I think) – All my music ended up being stored on this (after downloading CD’s onto old PC laptop which is long gone) – I’m trying to retrieve the music and know not to restore as this will delete music stored – Problem is iPod now saying need to restore to access – Can you help? Willing to pay as really don’t want to lose music – Thank you (I am based in Wimbledon)

3tb hard drive. I have opened to take a look and can see a clear scratch.
Just need image files and Lightroom backup files recovered – all else not required or wanted!
Is this a possibility and how much?