Archive for the ‘General’ Category

Buffalo Hard Drive Fault

Wednesday, June 21st, 2017

This month I’ve had a spate of enquiries about faulty Buffalo hard drives. IMO any hard drive that produces ticking or buzzing sounds should be sent to a data recovery company. Don’t try and fix it yourself !

My hard drive produces a clicking/ticking noise when turned on. This happens no matter how many times I reset it. It’s a Buffalo branded external hard drive.

hard drive exposedMy daughter is taking A-Level exams and has kept her work on a USB stick. She has plugged it into her Mac tonight and the system is saying that there is an error. (She did not back her work up! aggghh).
We have tried various fixes but none seem to work.
The work that is on the USB needs to handed in by Tuesday afternoon at the latest.
I know it is a big ask but is it possible to recover the work at such short notice? If so, I would be able to drop the USB of at Geldard Road, Leeds when you open at 8am for possible recovery?

My external Buffalo harddrive will no longer show up on my computer but I have hundreds of photos on there that I would really like to retrieve if possible. Please can I send it to you to see if anything can be done?

My hard drive no longer mounts on both Mac and Window platforms. The cable is relatively new and I tried the different USB ports available to me. It did mount temporarily a few days ago on my windows 10 tablet but its connection sporadically cut out by itself. Now it no longer mounts. It is still receiving power once connected as I can hear and feel the drive whirring. It’s a portable Buffalo type.

Hard drive was accidentally formatted and as a result all files are no longer accessible. I tried running a recovery and was able to see the files but unable to recover them as I wasn’t confident of what I was doing and didn’t want to lose the files.

Samsung S4 Mini is completely unresponsive, although when connected to a computer the computer does recognise the phone as an “unkown device” with an error message being displayed saying (“one of the USB devices attached to this computer has malfunctioned, and windows does not recognise it”). I would like to make an enquiry to recover my personal data / photo’s directly from the phones memory if this is possible?

Ireland Data Recovery

Thursday, June 8th, 2017

Data recovery services in Ireland are not widespread. UK companies like Data Clinic will provide a decent service, although you’ll have to send your equipment to the UK mainland to have the information retrieved.

A map of Northern and Southern Ireland

I am currently living in Ireland. I would like to ask you some questions for fixing my iPhone 5 I can’t turn it back on. There are a lot of precious photos and movies of my family on the phone, and I hadn’t backed them up yet. I really want to recover the data but I don’t know if it’s possible. Would you be so kind as to assist me with my problem? I’ve included the technical detail regarding my iPhone.
Status of the trouble
2.1. Basic information
Unit type: iPhone 5 (32GB) *Japanese model
iOS version: iOS 6.1.4 or 7 (not sure)
Storage space: 1.0-1.2 GB (probably)
– Pictures: around 22 GB
Mobile phone carrier: Softbank (Japanese company)
The sequence of events
May 2016; The power can’t turn on. (The iPhone did not show anything.)
June 2016; The Apple showed only apple logo, but did not start. I tried to update iOS (Firmware and OS) but I failed to update it. It maybe because of insufficient storage. Japanese data recovering company suggested that there are no hardware defects. The Apple logo sometimes on, sometimes off. I tried to update several types of iOS (iOS 9.3.2-5 and iOS10) again, but I failed to update it.
February 2017; The iPhone did not show the Apple logo.
Questions
1) Is it possible to repair the iPhone5 and recover the data under these circumstances?
2) If yes, what kind of approaches will you use to do it, and how much does it cost to recover the iPhone?
3) In case you try to fix the iPhone, are there any risks where in to the trouble could worsen such as data destruction?
4) If you cannot fix the iPhone, do you know any companies which may be able to repair it?
Special concern
As this data is very important for my family, I really want to avoid negative impact, such as losing the data. If you have any further questions regarding my email, please don’t hesitate to ask me.

Not detecting the external drive – making a click sound continously – anywhere in Northern Ireland (eg Belfast) that can help? I am unable to get to Dublin.

I have an external hard drive a Samsung 3m portable 1TB. About two months ago it failed and i sent it away for a data recovery. I know the drive was almost full but the previous data recovery company was only able to recover about 200GB of data. I was given the drive back but my PC still don’t recognise it. After reading your reviews i am wondering if you can recover more. It does have adult material (pics and videos) on the hard drive is something i like to disclose just in case its something you don’t recover. The company said it may had a power surge.

I have an iPhone where the camera roll has been wiped (approx 600) photos deleted and then the deleted photos section also cleared.
Are you able to recover the photos from my holiday in Ireland?

My Samsung Galaxy Ace 3 has stopped working. I’ve tried various things to get access to the data (mainly the photographs) on the phone, including taking it to the Samsung shop in Dublin. They diagnosed it as a hardware fault. I’m due a new phone so I didn’t follow-up with a repair from them as this would have involved losing the data. I’m not worried about what happens to this phone or getting it repaired, just more about the options for getting the data from it. Is this something you could help with? What would the likely cost of this be?

External Driver (Hard Drive) Recovery

Wednesday, May 10th, 2017

In this post I decided to send some hard drives to Recover Deleted Data to test their data recovery capabilities. I was surprised what I discovered: they were actually very good. It’s not often that an ‘under the radar’ hard drive recovery company like this are any good. With a bit of digging I found out that they were trained by Data Clinic Ltd, who are recognised experts in data recovery.

My external driver (I think he means ‘hard disk drive’) has some problems and I can not get access to my data.
The lens (I think he means ‘read write heads’) are damaged and are touching the disk not allowing it to spin.
I would like to recover all the data on this external driver.
How much this will cost?
Where do you usually save this data? Do you need a new external driver?

Adjusted my WD MyPassport 1TB from one position to the other (didn’t even drop it) and it stopped working. Making the clicking noise. I need the whole 1TB worth of data recovered (I can send a working hard drive to put it on if need be?) and I am looking for preferably less than £100.

Comment: There is no chance of recovering the data from a mechanically damaged hard drive like yours for anything less than £395 ex VAT

Windows Safe Mode Problems
Installed Windows Media Pack 3 which caused the computer to not boot. Couldn’t get it to start even in safe mode. Did a system recovery which unfortunately restored the computer to factory settings so I lost all my data

safe mode screen

My external hard drive is not working. My computer recognises that it is connected to the hard drive and the light goes on and a whirring sounds is heard but nothing appears on the screen. I have two external drive like this.

I have a 1TB Samsung M3 portable hard drive with photos, films and music on it. The PC and a Sony Blu Ray player are not recognising the hard drive when it is connected. When connected to the PC or Blu Ray Player, the blue light comes on the hard drive, then flashes three times, then goes off. The disk then stops spinning. Sometimes the blue light stays on and the disk spins but the computer or blu ray player do not recognise it
I’ve tried a different cable and on 2 different PC’s but still the same problem. I’m not sure if it’s been dropped, been in close proximity to magnets (my son may have played with magnets near it? unlikely though) or whether there is a problem with the driver. I’ve had it about two years. Just before the problem started, I plugged it in at work and my work computer did a ‘scan and fix’ but then said it didn’t need fixing and it opened okay. I work in Putney/Wandsworth so quite near the Data Clinic Chiswick office if that helps.

Recover Deleted Data were able to assist with sorting out the hard drive problems on all the above cases.

Can’t Load / Stopped Working

Monday, April 24th, 2017

I have a sandisk 32gb drive pen, part of the internal plastic assembly has become dislodged back inside the metal casing which means I can’t insert it into a usb port. Would you assist with this and, if so, could you please quote me a price?

I have a Mac. Can’t load operating system, but drive still makes noise for the first few seconds of booting, then clicking noise stopps, but platter is still spinning.

I have a WD “MyCloud” type external hard drive which is out of warranty and has stopped working. I need the data which is on the drive recovered. Am happy to drop this off at your Lombard Street office (I work nearby). Let me know what I should do.

My seagate 1tb external hard drive, I have arrwmpted to plug it in to my laptop and work desktop.
The light comes on however it will not show up on the computer.

My external hard drive has stopped working I am now unable to access any data on it. It is a Cajie [ I think they mean LaCie ] hard drive – with mostly photos and videos on it.

I have a corrupted hard-drive which has been broken for 3 years. I sent it to a data recovery company and they weren’t able to fix it. However, they offered a physical action and I didn’t accept. I live in London and I can bring the drive over.

My USB was connected to my laptop, and I accidentally knocked it off the sofa, breaking my USB. The tip is now detached from the rest of the drive, but the green part (don’t know the lingo, sorry) looks fine. All my university coursework is on there and I desperately need my files back. :( Is there anyway you could fix it?

Old laptop runs some very old hardware. No longer supported. Customer wants data recovering to a new (identical) hard drive that will go back in the laptop so it’ll continue to work

Hard Drive’s Not Seen

Friday, April 7th, 2017

What advice do you tell someone whose hard drive is not working or is no longer recognised? My advice would be to get them to contact a data recovery company. Which data recovery company? Well my advice would be to read this blog as I do make several suggestions. Below are some questions I’ve received about data recovery.

lost your data cartoonI have an OCZ Vertex 2 that’s been working fine for 6 years (Win 10 connected to desktop with Gigabyte mobo). Having properly powered down my PC yesterday, upon booting this morning the SSD is not identified during BIOS loading.
I tried resetting CMOS; cycling the drive with power cable only; etc. but to no avail. Green led on the drive is lit solid (not red). I saw your note re Vertex 2 – has any solution been identified since then? Is it possible to move the memory chips onto another circuit board? I’d hate to lose years of precious data.

I have a Seagate ST1500DM003 external HDD, and doesn’t work. Maybe it burned the engine. I have a many more photos on this HDD. Can you help me recover the data?

Drive was working fine yesterday. no bumps or knocks to it. no damage. drive cannot now be seen by laptop os. sometimes seems to be working properly then not. no os on this drive as being used as a slave unit..
Can you provide an approx cost – only some dats is important – music files and various other >doc/Excel documents

WD HDD drive fails to boot. Had it removed and replaced, need the data from it. Is no longer starting up. I need to recover my files and save them elsewhere.

I was hoping I could have a WD Elements external hard drive (WDBU6Y0020BBK-01) assessed to see if any data could be recovered from it. It stopped working a couple of years ago and it has taken me a while to get round to sorting it out.
If I recall correctly the drive would not power up when plugged in but it did not appear on my computer. It may possibly have been an issue with the port on the drive being slightly loose. As it is usb powered it would often disconnect and reconnect it quick succession as a result. I am obviously no expert but I have been told it could potentially be a corruption issue caused over time by the cable being physically loose.
Would it be possible to have this looked at and what would be cost of assessment and the likely cost of repair (if it is repairable)?

WD Hard drive makes a clicking noise and not recognised by Windows. Have had this problem for the last couple of years. Was on the verge of giving up but today, file explorer opened for 5 seconds showing the contents of the drive. Are you able to help recover the data?

Phone and Hard Drive Data Recovery

Monday, March 27th, 2017

Readers of this data recovery blog will be familiar with all the different type of hard drive faults we report on. Below are some of the latest and I have no hesitation in recommending Data Clinic as the UK’s data recovery company of choice. Hard drive or phone fault, these are the people I recommend.

I have an external hard drive that was dropped onto the floor and is now defective.
It turns on and then clicks and buzzes. Another company tried to fix it to no avail but hopefully you have better technology. I’ve been recommended I try

iPhone Recovery (Data)
I drove off with my iPhone 5c on the roof of my car and it was run over by another car on the road. It was inside a leather wallet case and evidently, it was run over while lying flat. The phone itself is intact, but the screen is smashed, the home button destroyed and it will not charge or be recognised by my computer.
Due to a series of unfortunate circumstances, I do not have any back ups of the phone for the last 15 months and I am looking to recover the live photos and videos from the device as they contain memories of my young child. This recovery is my primary goal, any extra data recovered would be a bonus.

Hard Drive Recoveries

seagate backup plusThe USB drive was in a back pack together with a Western Digital one, which works fine.
The drive powers on and I can hear the disk spin up. Then the drive starts to make a ticking noise and powers down.
the LED is continiously on and then starts to flash. Ultimately the OS crashes due to the disk being attached.
This is a Segate – Backup Plus Portable Drive
Model: SRD00F1
PN: 1K9AP1-502 1 TB
SN: NA7NWTCE
I’m located in Birmingham.
Can you provide me with a quote for recovering the data and possible repair?

I dropped my hard drive 1TB and my computer is unable to read the contents of it.

Unable to turn on HP Pavilion G6 laptop PC (running Windows 10). Ran system diagnostics from F10 as it starts up. Results are a HDD “Short DST Check” failure. What are my options?

I have dropped my external hard drive on the floor and it cannot be read by the computer any longer. The hard drive makes a loud whirring noise when connected to the computer and there are some files that I would like to recover from it.

I’m having a problem with my portable hard drive which is WD My Passport. Due it’s full I think as according to disk utility on my Macbook Pro. My macbook pro is working great as new from nearly one year ago. When I plugged the passport drive via usb, I can feel the passport is spinning as like it’s working but not appearing up on desktop. I’ve tried to use first aid on the passport via Disk Utility and it said failed. I don’t know why its failed. I think it was because last time when I use the passport was when I transferred the large file of video editing into passport drive. When I plugged the passport on next use, thats how its started a problem as not appearing up on desktop as I’ve struggled and tried to find a way to make the passport to be mount on desktop to get access to the files on hard drive.
Also it is possible for you to email back to me instead of phone call? It is because I’m deaf so email is the best way for to communicate.

Suspected controller board failure on a WD1002fbys manufactured oct 2010

It is a drive with a separate base unit. There is power to the base but the drive does not respond. I have tried a different drive on the first base (all OK)and the faulty drive on a different base. All to no avail

Nokia C101 Phone wont turn on problem with power switch or battery terminal perhaps. Java 64 mg. I need to retrieve text messages. Can you help

Laptop Drives not working

Tuesday, March 7th, 2017

My laptop fell to the floor after I had just put the lid down and it was going to sleep. Proceeded to try and login and it freezes on the loading screen for ages and doesn’t do anything. Run the diagnostics, the smart scan hard drive has passed but the short DST hard drive test has failed. Tried automatic repair and it says that the computer cannot be repaired with this link in the error message C:\\WINDOWS\system32\Logfiles\Srt\SrtTrail.txt
Then I tried to restore it to the point my computer suggested, it starts up again, but never gets past the loading screen.

The hard drive is an iomega 750GB. It was knocked off a shelf and now the power comes on but it will not connect to laptop. It sounds like its trying to start up but keeps failing.

My hard drive was dropped and now it is no longer detected and makes a buzzing noise when connected.

I have a Maxtor 3200 external hard drive which I haven’t used for many years. I am aware that the drive will not work on later versions of Windows, and have therefore tried to use it on an old Windows XP desktop computer. The drive is showing as not fully installing and therefore unable to be accessed. The indicator light on the drive goes from bright, to dull, to off as it flashes – I am not sure if this is how it used to flash or not. Could the data on this drive be retrieved?

I own an iPod Classic – It’s over 8 years old (I think) – All my music ended up being stored on this (after downloading CD’s onto old PC laptop which is long gone) – I’m trying to retrieve the music and know not to restore as this will delete music stored – Problem is iPod now saying need to restore to access – Can you help? Willing to pay as really don’t want to lose music – Thank you (I am based in Wimbledon)

3tb hard drive. I have opened to take a look and can see a clear scratch.
Just need image files and Lightroom backup files recovered – all else not required or wanted!
Is this a possibility and how much?

HDD Issues

Tuesday, February 21st, 2017

We’ve seen a lot of HDD enquiries this month from people wish to retrieve their data from their dead devices. See what you think !

I have a Western Digital 3.5 inch
1TB SATA 64Mb Cache pc Internal drive. IT was dropped from table height and now doesnt boot up/ read.
Its about half full. Can you please give me a quote to recover the information and transfer it to a replacement drive which I will provide.

Laptop drive st1000lm024.
User claims drive knocked off table but did not hit the floor as it was attached by USB .
Drive now clicks several times then goes quite.
Drive not detected by pic.

Seagate FreeAgent GoFlex for Mac 1TB
Stopped working and has disk clicking.
Can power up and FreeAgent shows up on Mac OS via the devices windows pane.
Device has not been dropped.

I have a smartphone Samsung s6 edge which has just gone dead, does not charge or turn on and is unresponsive. I cannot get the phone to work at all. I relied on my phone for work purposes so have lost data and schedules and photos, contacts, apps etc. Are u able to help with this matter?

USB is not being recognised in laptop, it hasn’t got any physical damage. Nothing comes up when plugged in, tried multiple laptops.

Apple iMac 27 with Internal 3TB Drive Failed booting due to hard drive problems,
I have installed the OS on external drive to access my hard drive ( for my data)
I can access and browse it but can’t copy it as its very slow and then it stops itself.
2TB Important Data.
Can you help me? if yes what sort of costs are we looking at?

supoerblock corruptionMy desktop HDD has not been used for 3 years and now it goes wrong. It has SuSE 12.3 on it with ext4 filesystem without journals as long as I remember.
Windows does not see the device.
The BIOS of my laptop is recognizing it.
When I try to mount it from another Linux it says “superblock fail to load…“.
The boot partition is still working and loading the boot manager but cannot fully load the OS, it stop on
“Want me to fall back to /dev/disk/by-id/ata-ST31000340NS_9QJ5ZYKO-part3?
resume device /dev/disk/by-id/ata-ST31000340NS_9QJ5ZYKO-part2 not found (ignoring)
Waitnig for device /dev/root to appear……..Could not find /dev/root.”
and it goes in bootloop.
Never been damaged.

the computer do not recognize my hard drive. the light of the hard drive turns green but i could not see the drive on my pc. USB drive no longer working with an “IO error.” Computer doesn’t seem to be able to access the device. The computer is also unable to read the capacity of the device. I’m a teacher so a response via email or via phone after 3.30pm is the best way to contact.
Device is a Kingston DTSE9 8GB USB.

HDD’s Broken

Sunday, January 8th, 2017

I’ve received a large number of broken hard drives (HDD’s) lately and I sent them off to http://www.datlabsdatarecovery.co.uk/ to have the data recovered from them. I have a Seagate freeagent desktop external hard drive. This is suddenly longer recognised by desktop computer. I plugged it into my home laptop with same result. The Seagate box contains family photos and personal docs going back many years. I am hoping there’s a chance of retrieving these with your help? I live in Plymouth, Devon (120 miles from your Bristol office). Is this a problem?

I’m having trouble with a 2TB SATA external drive. The drive stopped working while attached to my computer. It is formatted MS-DOS. The drive spins up, but makes a quiet clicking noise. I’ve taken it from the enclosure and put it in another SATA enclosure and the same happens. I guess that means it’s a mechanical failure inside the drive, or on the board. It has some important data I would like to retrieve. Any chance you could give me a quote?

We have an MSA 2000 with two x 6 disk RAID5 volumes containing a number of VMware VMs. It is reporting multiple disk failures after a power cut.
We have a backup of the VMs via Backup Exec but the database is on a VM which is now unavailable because of the disk failures in the SAN.
We’re working on a workaround but as a plan b I wondered whether this is something you might be able to assist with.
We open for business again on 3rd Jan and must be fully operational.

Seagate external hardrive makes beeping noise and is not recognisable on my mac. Stopped working after I dropped it on the carpet from waist height. Power cable and transformer are working but hard drive doesn’t turn on so unable to access data. My EHD can’t connect to computer. Microsoft Help states possible malfunction. Done some research and could be down to overheating as the drive is stored inside a small drawer. Would appreciate if you could help me out.

I have a very old ibook G4 that will not start. Sometimes nothing happens when I switch it on but occasionally a blank blue screen will come on but nothing else happens.
I have photos on the machine that i would like to recover.
Can you estimate the cost of recovering photos from the laptop?

Some Phone and Hard Drive Enquiries

Wednesday, December 7th, 2016

This post is all about the topic of data recovery. Data recovery is what we need when our electronic devices become inaccessible and we need to retrieve the data that is on them. Data recovery usually involves the repair of the device (e.g.. hard drive or phone), before the data is recovered from it.

Toshiba usb portable hard drive. the socket has broken off the small mother board and fallen in to the casing. The hardrive itself should be functioning.if you connect to it directly. We need to remove the data from it.

I have a Samsung Galaxy S7 and factory reset has been done on it. I would like to recover the photos from the phone.

A phone data retrieval service I can recommend is http://phone-recovery.pen.io/

I would like to access the data and photos from two of my old laptops that have been broken a few years. Could you advise how much it’s likely to cost.

Fujitsu M2681SAMI have a Fujitsu M2681SAM 264mb 3.5, 50 pin SCSI LP Hard Drive out of a piece of outputting equipment for the printing industry. I can’t get the imagesetter to load the info off the H/drive and not sure if it’s the CPU board or the H/drive. I was looking to have the H/Drive tested, and the information transferred to another H/drive of which I could locate and supply if needed. I am based in North Birmingham. What help can you offer and what sort of costs would be involved.
If you could contact me with any information that would be appreciated.

i was wiping my laptop as i was giving it to a family member. http://www.macworld.co.uk/how-to/mac/how-reset-macbook-air-pro-imac-restore-your-mac-original-factory-settings-macos-3494564/
i used this guide to help. i had important University documents on the desktop. i hope to recover.
please do not call me if your services are costing over £400 like other competitors.

I recently took out and cleaned my five year old laptop and placed everything back the way it was. Long story short it would not boot I ran a start up test to see why and it froze. The computer nor the drive is responsive even when I put the drive in a working computer or vise versa