Posts Tagged ‘data’

Need Data File Recovered

Tuesday, November 28th, 2017

I have a WD Passport for Mac, which i use to store my photos and music on. The Mac broke and i had to run disk utility in order to recover the data. I took the mac to Apple and they installed a new OS, and new Photos programme.
The files on the drive are now just showing greyed out, and the disk says there’s only 53kb of data in the photos folder. When i try to import them to the new photos, it says the file isn’t recognised.

Data Clinic data recovery staff

Similarly, my Hitatchi 4TB external windows HDD from 2012. Just stopped working one day, now makes a series of small clicks after being powered up. Displays as unformatted drive in Drive Manager.

I was referred to Data Clinic by my colleague at the firm I am working at in Glasgow. I am getting in touch to inquire about unlocking / recovering a WD Ultra Passport that I locked with a ATA password and cannot remember the password to. The drive is currently in locked state and I have not formatted it. I am willing to provide any information that would hail me as the owner of this drive if required.

When my external hard drive is plugged into a computer, the light goes blue as meant to.
However the drive doesn’t get listed on the file explorer, but it is recognised by the device manger.
It makes a very weird repeated buzzing noise when first plugged in that stops exactly after 10 seconds. The drive doesn’t show up and I need my files recovered.

I have sent in a 500GB SATA internal hard drive to Data Clinic in Glasgow branch that I have requested data recovery, along with a 1GB SSD drive to be used for the data transfer. I would like confirmation that Data Clinic have my drives and that they are in Data Clinic’c Manchester data recovery centre.

My Seagate Backup Plus external drive has failed. It makes a ticking noise when first plugged in and it is not discoverable so I can’t access any of my data.

Need data from hard drive and tape

Saturday, November 18th, 2017

I’ve had several hard drives and old backup tapes fail recently – I’ve documented the details of the problems below.

Hard drives failed
Windows booted and gave me a disk read error, tried to repair using windows 10 recovery image via usb which failed. Installed a new copy of windows 10 on another hard drive and ran chkdsk /r on the faulty HD. In the windows explorer menu for my computer I see the file is 0 bytes (it’s a 1tb hard drive) chkdsk has been running for 3 days with an ETA of 150hours. Kind of am giving up hope need data recovered…

We plugged in the HDD on the wrong voltage setting and now it won’t work.

many hard drives

I have had my IOMEGA external hard drive for 8 years. I recently tried to plug it in and it says the hard drive must be formatted.

2TB LaCie External Disk Drive not being properly recognised by operating system when plugged in via USB, despite trying with multiple laptops (Windows and Mac). I carefully removed the Seagate drive from its LaCie enclosure and placed in a PC but the BIOS would not detect it. To my knowledge, the drive has not been subjected to any shocks or drops. However, it does make a faint beep noise when plugged in (be it via SATA or USB enclosure).

The hard drive is ticking regularly, when I try to open it, I receive an IO error. It is an ext4, old external 500Gb, w/ approximatelly 100Gb of Data

I dropped my 2TB Seagate back up harddrive, and now it isn’t being recognized by my computer. It makes a beeping noise and a clicking noise.

Seagate freeAgent external hard drive is being recognised by my Mac but running so slowly that I cannot transfer files over (recently got new laptop and wanted to transfer music and photos)
E.g. it takes around an hour to open a folder and I tried to transfer one folder of photos from external hard drive to laptop and this failed after 48 hours.

Need data back from tape
The external hard drive has been dropped and now no longer is picked up by computer. Its first spins and then after 15 seconds it makes two clicks and stops spinning.

I have three backup tapes from 1990. They are 3M: two DC 600A and one DC 300 XL/P. They are undamaged, so I guess that if you have an appropriate tape drive and can read the byte order, they should be easy.

We have an issue with a number of tapes that are either corrupted or physically damaged (snapped). These are DDS3 and DDS4 tapes. Are you able to give a high level indication of cost for recovery per tape?

I have a DAT / DDS Retrospect backup that I need restored. Is this something you can do and if so what would it cost ( a single tape?)

Actions
I’m currently working on getting the data back from several of these devices – If you’d like me to help you recover the data from your hard drive or tape the price per recover is approximately £300 – £600 depending on the fault with the device. I’ll update readers of this blog with news in future posts.

Help recovering hard drive data

Saturday, July 8th, 2017

I have an external hard drive, which seems to be TURN ON for roughly 3 seconds and then TURNS OFF immediately (spins down), whilst making a beeping noise. Addtionally, during those 3 seconds the disk is spinning.
(Note: the heads were originally stuck but are now free. Also, the controller board seems to be a bit burnt, as some of the gold lines look discoloured).
Please can you advise me on this? Is there a possibility that the control board is causing this problem and just needs to be replaced?

CCTV unit for data recoveryAnswer: Hi – your hard drive has a head fault – it’s not a controller board problem. A beeping hard drive indicates that it has a mechanical problem. To retrieve the data from it requires the attentions of a good data recovery specialist. On this blog we recommend several data recovery companies – try http://www.dataclinic.co.uk/ for further assistance.

Deleted Partitions
160gb hdd win7 deleted 3 partitions for clean install of win7 only to be told later there was 2 folders in the root of C. I’ve ran a few recovery programs read only but cant find the partition

Answer: If the data you need recovering has been overwritten by the clean install then your data has been lost for good – there’s no point running a data recovery program on it – it’s gone for good.

Hard drive spins then shuts down very quickly.
Need a price and a ETA on doing this job.
Drive: Seagate Baracuda XT.
S/N: 9WM7XHYM
P/N: 9GV168-036
fIRMWARE CC44
DATECODE: 12153
sITECODE: TK
WWN: 5000C5003F05EE38
CAPACITY 2TB

I have a 32GB Lexar 1000x CF card used in a Canon camera – the card is corrupted and I can’t view or transfer the photographs (RAW files) I have tried a few free recovery software, but none have helped. When I try and read it on my PC, it says it needs to format the disk. Is this something you can help me with? And, if so, how much would it cost?

We have received ccTV hard drive back from the police after a break in but we are unable to retrieve the data from q3 April 17 to 17th April 17. We are looking to get this data onto a disc so we can view it and understand how the breaking was carried out

Answer: Search the dataclinic.co.uk site (mentioned above) and find the CCTV data recovery section. They should be able to help.

HDD Issues

Tuesday, February 21st, 2017

We’ve seen a lot of HDD enquiries this month from people wish to retrieve their data from their dead devices. See what you think !

I have a Western Digital 3.5 inch
1TB SATA 64Mb Cache pc Internal drive. IT was dropped from table height and now doesnt boot up/ read.
Its about half full. Can you please give me a quote to recover the information and transfer it to a replacement drive which I will provide.

Laptop drive st1000lm024.
User claims drive knocked off table but did not hit the floor as it was attached by USB .
Drive now clicks several times then goes quite.
Drive not detected by pic.

Seagate FreeAgent GoFlex for Mac 1TB
Stopped working and has disk clicking.
Can power up and FreeAgent shows up on Mac OS via the devices windows pane.
Device has not been dropped.

I have a smartphone Samsung s6 edge which has just gone dead, does not charge or turn on and is unresponsive. I cannot get the phone to work at all. I relied on my phone for work purposes so have lost data and schedules and photos, contacts, apps etc. Are u able to help with this matter?

USB is not being recognised in laptop, it hasn’t got any physical damage. Nothing comes up when plugged in, tried multiple laptops.

Apple iMac 27 with Internal 3TB Drive Failed booting due to hard drive problems,
I have installed the OS on external drive to access my hard drive ( for my data)
I can access and browse it but can’t copy it as its very slow and then it stops itself.
2TB Important Data.
Can you help me? if yes what sort of costs are we looking at?

supoerblock corruptionMy desktop HDD has not been used for 3 years and now it goes wrong. It has SuSE 12.3 on it with ext4 filesystem without journals as long as I remember.
Windows does not see the device.
The BIOS of my laptop is recognizing it.
When I try to mount it from another Linux it says “superblock fail to load…“.
The boot partition is still working and loading the boot manager but cannot fully load the OS, it stop on
“Want me to fall back to /dev/disk/by-id/ata-ST31000340NS_9QJ5ZYKO-part3?
resume device /dev/disk/by-id/ata-ST31000340NS_9QJ5ZYKO-part2 not found (ignoring)
Waitnig for device /dev/root to appear……..Could not find /dev/root.”
and it goes in bootloop.
Never been damaged.

the computer do not recognize my hard drive. the light of the hard drive turns green but i could not see the drive on my pc. USB drive no longer working with an “IO error.” Computer doesn’t seem to be able to access the device. The computer is also unable to read the capacity of the device. I’m a teacher so a response via email or via phone after 3.30pm is the best way to contact.
Device is a Kingston DTSE9 8GB USB.

HDD’s Broken

Sunday, January 8th, 2017

I’ve received a large number of broken hard drives (HDD’s) lately and I sent them off to http://www.datlabsdatarecovery.co.uk/ to have the data recovered from them. I have a Seagate freeagent desktop external hard drive. This is suddenly longer recognised by desktop computer. I plugged it into my home laptop with same result. The Seagate box contains family photos and personal docs going back many years. I am hoping there’s a chance of retrieving these with your help? I live in Plymouth, Devon (120 miles from your Bristol office). Is this a problem?

I’m having trouble with a 2TB SATA external drive. The drive stopped working while attached to my computer. It is formatted MS-DOS. The drive spins up, but makes a quiet clicking noise. I’ve taken it from the enclosure and put it in another SATA enclosure and the same happens. I guess that means it’s a mechanical failure inside the drive, or on the board. It has some important data I would like to retrieve. Any chance you could give me a quote?

We have an MSA 2000 with two x 6 disk RAID5 volumes containing a number of VMware VMs. It is reporting multiple disk failures after a power cut.
We have a backup of the VMs via Backup Exec but the database is on a VM which is now unavailable because of the disk failures in the SAN.
We’re working on a workaround but as a plan b I wondered whether this is something you might be able to assist with.
We open for business again on 3rd Jan and must be fully operational.

Seagate external hardrive makes beeping noise and is not recognisable on my mac. Stopped working after I dropped it on the carpet from waist height. Power cable and transformer are working but hard drive doesn’t turn on so unable to access data. My EHD can’t connect to computer. Microsoft Help states possible malfunction. Done some research and could be down to overheating as the drive is stored inside a small drawer. Would appreciate if you could help me out.

I have a very old ibook G4 that will not start. Sometimes nothing happens when I switch it on but occasionally a blank blue screen will come on but nothing else happens.
I have photos on the machine that i would like to recover.
Can you estimate the cost of recovering photos from the laptop?

Questions about Broken Hard Drives

Friday, September 23rd, 2016

In this post we look at three example hard drive problems and give recommendations on identifying the problem and applying the solution to extract the data from the hard drive.

Is Hard Drive Repair Worth It ?
My external hard drive is clicking and not connecting to my macbook so I know it is broken, I do not want a data recovery if possible to avoid it as I’m just wanting the hard drive fixed. I am wondering if you’s fix external hard drives? Thank you.

It’s not really financially worth fixing a hard drive. As hard drives are so cheap to buy, it works out more expensive to fix them than it would be to buy a brand new one. So, if you don’t need to data recovering from your busted hard drive, just buy a new one instead. You’ll get a warranty with it too.

Hard Drive Not Being Found
I have a Seagate 1gb usb hard drive. The light is still lit up when connected to computer, I have brought a new lead just in case it was that, unfortunately it is not being found on any computer. What do I need to do to get the drive to work?

Buying a new lead was a good idea as sometimes that’s all the problem is. Now that you’ve done that and eliminated the lead it’s worth eliminating the external case. Remove the hard drive from the casing and hook it us directly to your computer using a USB to SATA cable. If that works then obviously the case is at fault. If the hard drive is still not being found then the conclusion is that there is a fault on the hard drive. There are some things you can do yourself to try and repaid your hard drive – go and take a look at the http://www.recover-deleted-data.co.uk/ web resource for some good tips of getting the information of off broken hard drives.

Getting the Data off a Packard Bell
I would like quote for the cost of recovering data off a Packard Bell Store & Save hard disk drive Model No H2D2U2 6948820100, particularly the family photos.

You don’t actually say what the failure with your hard drive actually is. Can you provide any more information ? In the above question I mention the Recover Deleted Data web resource – I recommend that you take a look at this site as well, you may be able to find what the problem is with you hard drive and read the advice on getting the data off of it too.