Archive for the ‘Data Recovery Companies’ Category

Data Recovery Assistance

Wednesday, July 19th, 2017

I have an external hard drive which was opened by two companies with recovery data profile, one is Recoveo from France and the other one is AABBOO from Germany, both of them told me that my external hard drive have microscopical scratches and they are not able
to recovery any of my data, my pictures and my videos are really important for me because I have all my life on this drive, did you had such any cases till now ? do you think my data can be recover ?

computer help and assistance required

I have a WD My passport 1Tb that has become unreadable. I need the files recovered. The hard drive was accidentally dropped and now cannot see the content. is does see as connected to the pc but that’s it. I had professional to look at it and was connected with Linux software but nothing, and I have been advised that it need to be open in laboratory to recover the data.
the WD hard drive is 1T big but is not even half full and has only pictures on it. is it something that you can do and if yes how much would it cost?
Please contact me via email as I don’t have good network reception.

I have a WD passport hard drive with photos, music, and some documents on it which i can no longer access. I took drive on holiday with me; it was working before I went but not since I’ve come back (not used on holiday, just carried in bag). When I plug drive in light comes on and I can hear it whirring, but it’s not visible under My Computer. I can see it as External HDD under control panel, but I can’t do anything with it there. When I go into disk management through command prompt it says the drive is not initialised. Would be grateful if you could give me a quote for your recovery services.

Editors Note: For recommendations about which data recovery companies to use we suggest to read this blog thoroughly! – starting with the last post here http://24hourcomputerrepairs.com/help-recovering-hard-drive-data/

External Driver (Hard Drive) Recovery

Wednesday, May 10th, 2017

In this post I decided to send some hard drives to Recover Deleted Data to test their data recovery capabilities. I was surprised what I discovered: they were actually very good. It’s not often that an ‘under the radar’ hard drive recovery company like this are any good. With a bit of digging I found out that they were trained by Data Clinic Ltd, who are recognised experts in data recovery.

My external driver (I think he means ‘hard disk drive’) has some problems and I can not get access to my data.
The lens (I think he means ‘read write heads’) are damaged and are touching the disk not allowing it to spin.
I would like to recover all the data on this external driver.
How much this will cost?
Where do you usually save this data? Do you need a new external driver?

Adjusted my WD MyPassport 1TB from one position to the other (didn’t even drop it) and it stopped working. Making the clicking noise. I need the whole 1TB worth of data recovered (I can send a working hard drive to put it on if need be?) and I am looking for preferably less than £100.

Comment: There is no chance of recovering the data from a mechanically damaged hard drive like yours for anything less than £395 ex VAT

Windows Safe Mode Problems
Installed Windows Media Pack 3 which caused the computer to not boot. Couldn’t get it to start even in safe mode. Did a system recovery which unfortunately restored the computer to factory settings so I lost all my data

safe mode screen

My external hard drive is not working. My computer recognises that it is connected to the hard drive and the light goes on and a whirring sounds is heard but nothing appears on the screen. I have two external drive like this.

I have a 1TB Samsung M3 portable hard drive with photos, films and music on it. The PC and a Sony Blu Ray player are not recognising the hard drive when it is connected. When connected to the PC or Blu Ray Player, the blue light comes on the hard drive, then flashes three times, then goes off. The disk then stops spinning. Sometimes the blue light stays on and the disk spins but the computer or blu ray player do not recognise it
I’ve tried a different cable and on 2 different PC’s but still the same problem. I’m not sure if it’s been dropped, been in close proximity to magnets (my son may have played with magnets near it? unlikely though) or whether there is a problem with the driver. I’ve had it about two years. Just before the problem started, I plugged it in at work and my work computer did a ‘scan and fix’ but then said it didn’t need fixing and it opened okay. I work in Putney/Wandsworth so quite near the Data Clinic Chiswick office if that helps.

Recover Deleted Data were able to assist with sorting out the hard drive problems on all the above cases.

Hard Drive’s Not Seen

Friday, April 7th, 2017

What advice do you tell someone whose hard drive is not working or is no longer recognised? My advice would be to get them to contact a data recovery company. Which data recovery company? Well my advice would be to read this blog as I do make several suggestions. Below are some questions I’ve received about data recovery.

lost your data cartoonI have an OCZ Vertex 2 that’s been working fine for 6 years (Win 10 connected to desktop with Gigabyte mobo). Having properly powered down my PC yesterday, upon booting this morning the SSD is not identified during BIOS loading.
I tried resetting CMOS; cycling the drive with power cable only; etc. but to no avail. Green led on the drive is lit solid (not red). I saw your note re Vertex 2 – has any solution been identified since then? Is it possible to move the memory chips onto another circuit board? I’d hate to lose years of precious data.

I have a Seagate ST1500DM003 external HDD, and doesn’t work. Maybe it burned the engine. I have a many more photos on this HDD. Can you help me recover the data?

Drive was working fine yesterday. no bumps or knocks to it. no damage. drive cannot now be seen by laptop os. sometimes seems to be working properly then not. no os on this drive as being used as a slave unit..
Can you provide an approx cost – only some dats is important – music files and various other >doc/Excel documents

WD HDD drive fails to boot. Had it removed and replaced, need the data from it. Is no longer starting up. I need to recover my files and save them elsewhere.

I was hoping I could have a WD Elements external hard drive (WDBU6Y0020BBK-01) assessed to see if any data could be recovered from it. It stopped working a couple of years ago and it has taken me a while to get round to sorting it out.
If I recall correctly the drive would not power up when plugged in but it did not appear on my computer. It may possibly have been an issue with the port on the drive being slightly loose. As it is usb powered it would often disconnect and reconnect it quick succession as a result. I am obviously no expert but I have been told it could potentially be a corruption issue caused over time by the cable being physically loose.
Would it be possible to have this looked at and what would be cost of assessment and the likely cost of repair (if it is repairable)?

WD Hard drive makes a clicking noise and not recognised by Windows. Have had this problem for the last couple of years. Was on the verge of giving up but today, file explorer opened for 5 seconds showing the contents of the drive. Are you able to help recover the data?

Various Data Recovery Enquiries

Thursday, January 26th, 2017

Here’s a selection of some of the latest problems we’ve been asked to look at. As hard drive recovery specialists we can often recover the data from systems when you’ve given up hope. Our friends at Data Recovery Tips have some great online advice about hard drive recovery that we can recommend should be get into problems with a computer disk!

We have a RAID array with 8 hard drives, three drives have failed, what are the chances of any data recovery and could you give a rough estimate of cost? Thanks

My son has a seagate expansion portable drive on which he has a number of downloaded x box games on for his x box one console, when it was turned on last night the x box would start up and then turn off, we noticed that it would repeatedly go off and on when the hard drive was plugged into the console and that the console would work fine by itself if the drive wasn’t attached. Can you help as obviously this has caused the end of the world with the potential loss of progress on his games!

access denied- busted hard drive hddMy dad accidentally deleted my pictures off my external hard drive a while back but i havent used it since, would I be able to get them back? Also how much does it cost

iMac hard drive was clicking on start up and couldn’t be found and apple support said it has to be replaced. I need my data recovered first – especially photos – which I don’t have backed up. Its an iMac 27inch from 2011. 1TB hard drive.

Hi – I have an LTO backup disk with an SQL server database on it. We don’t have facilities to read it here, so I need to get it restored onto a server to enable access to it and put it onto another medium. Is that a service you would offer?

The USB port on the external hard drive has come away from the circuit board. Can you glue/solider back on?
Seagate 1TB portable hard drive.
The hard drive or its files will not show up on any laptop or computer.
The light is flashing and the hard drive whirs but that is it. It is said to be ‘unavailable’ when located in the devices folder.

Hello, my portable hard drive Free Agent GoFlex is broken, computers does not see it. How much will be the recovery of data?

Mechanical Fault on HDD.

I have a western digital 2TB hard drive with five years worth of footage that i desperately need back as some of the videos were going to be used for my dissertation, it started off just not connecting through the cable, so i left the hard drive back home with my friend to use an adapter to get the footage back and copy it over. However, when he went to copy the data to a new drive, it has started making a ticking noise and not showing up on any machine that he has tried. Is there anything you could do to help with this issue and would you be able to provide a quote/estimate of how much it’d be?

It is a 2TB Seagate Barracuda, roughly 4 years old. It stopped working completely and is not being seen in Disk Management. When it boots there is a squeaky sound.

Computing Problems – November 2016

Tuesday, November 8th, 2016

My Sony Vaio laptop turns on saying the hard disk/drive was not detected. I do not know why as last time I used it worked perfectly fine. Please get in touch asap via email. I am free on Monday 31st so I can drop it then.

Seagate "Backup Plus" drivesI have an iPhone that is stuck on the Apple logo and won’t reboot or enter recovery mode so as to allow recovery of files. It is an iPhone 4S. I live in Switzerland. Do you offer a service whereby I could send the unit to you (Fedex) for you to do a diagnostic test? If so, could you send me a list of prices, or at least the price for a diagnostic test.
In this case, I’d be seeking to recover the photo files and the voice memorandum file in the iPhone dictaphone utility.

A seagate external hard drive is not responding when connected. Need to recover the data in the hard drive. Could you please give me a quote for this service. I am based in London.

About 27gb of photos and videos lost, from Europe trip between April and June 2016, stored on microsd card within Motorola G3 phone. Event occurrence in end June: Dropped the Android phone from bedside table height while connected for charging, and connected to wifi, onto soft carpeted floor. Microsd card malfunction possibly due to potential unseen/unaccepted Android system update, possibly initiated by being connected to wifi after a long time, or by the drop with charge (causing a potential short circuit).

I have a Toshiba External hard drive which doesn’t seem to be working, it turns on but doesn’t boot properly or appear on my computer. I’ve tried different power cables and USB cables but they don’t work. It usually makes a fast clicking noise and the light on the front turns blue but it’s staying red and not making the noise any more. Any ideas what’s happened? I haven’t dropped it or.moved it at all it just suddenly started doing his.

Samsung HD103SJ rev.02.roo
Clicking noise, spins up then shuts down. not detected in system bios.

Questions about Problematic Hard Drives

Monday, June 13th, 2016

In this post I reproduce two questions I received from customers about their problematic hard drives. If you have a problem with a hard drive and would like me to advise of what can be done retrieve that data then contact me and I’ll see what I can do for you.

Buffalo Hard Drive Retrieval

I am unable to open my buffalo hardrive and wondered how much retrieval might cost?

As Buffalo make many different types of hard drive the answer to your question depends upon what model of hard drive you actually have. Single hard drives are cheaper to recover the data from than units that contain more that one hard drive. Normally Buffalo external hard drives that feature more than one disk are raid systems – and these can be very expensive. I dug out the following details of a decent data recovery company from England that gets good reviews: http://www.dataclinic.co.uk/data-recovery-buffalo-nas-terastation-linkstation/. I suggest you reach out to them if you are serious about getting the information back from your problematic hard drive. They should be able to give you a range of costs for their services.

Hard Drive Recovery in London

I have a 500gb Western digital WD blue ssd hd that makes a clicking sound. there is data on there (not to bothered about it) but wanted the actual hd repaired. how much would it cost im in feltham west london so would like the address of the chiswick branch so i can drop and collect.

The address of the hard drive recovery lab is Chiswick is 556 Chiswick High Road, London W4 5YA, their webpage is http://www.datlabsdatarecovery.co.uk/data-recovery-chiswick-2/.

As a general rule, repairing a hard drive is not cost effective. A new hard drive with a dedent storage capacity can be bought for around £50, and hard drive repair work is done by data recovery companies and this costs hundreds of pounds. Therefore, if you are not bothered about getting your data back, buy yourself a new hard drive instead of using a data recovery company.

*Official* – Most Manufacturer’s RAID Technical Support Is Rubbish

Wednesday, April 2nd, 2014

I’ve been supporting RAID and servers for longer than I care to remember… I think the earliest server (excluding ICL mainframes) that I worked on was an ICL Intel 486 system, back in something like 1992.

This was before Windows and as we know, things have moved on significantly since then. Servers were complicated beasts back then, now they’re even more complex. One thing that really annoys me is 1st/2nd line technical support staff who rather than admit they don’t know what they’re talking about will recommend the wrong course of action because they don’t know any different.

Here’s my response to an email from a customer of ours with a 7 disk RAID 5 server that has significant bad sector problems across several of the disk in the volume. The customer has been told by his tech support to rebuild the array and everything will work fine… WRONG, the rebuild will fail because of the bad sectors across multiple drives. This will cause a huge amount of irreversible data loss for the customer who is a professional video editor.

Hi <X>,

My colleague <Y> has just informed me you’ve been in touch after speaking to tech support regarding your RAID.

The rebuild procedure they suggest will unfortunately not complete successfully due to several of your hard drives having bad sectors issues. Rebuilding is an automated software task that relies on all the drives involved being free from bad sectors. Rebuilding is unable to cope with bad sectors – which are a physical problem. This is why drives with bad sectors have to be recovered using hardware rather than software. I wrote a blog post about this sometime ago, titled something like ’5 things you mustn’t do if your RAID fails’. – take a look at all of it – especially the last point: http://www.dataclinic.co.uk/raid-or-server-failure-the-top-5-things-to-avoid/

As you know, we’ve been doing this long enough to know what we’re talking about, so may I suggest two possible courses of action –

1. We complete the recovery as planned.

Or

2. We first clone all your hard drives (effectively copying them) before returning them to you so you can then try the rebuild. Us having cloned your hard drives means we can go back to the data and perform the recovery when the rebuild doesn’t work.

Rebuilds that are unsuccessful result in massive data loss across the entire RAID and are irreversible due to the old (good) data being overwritten by the new (corrupt) data. It’s one of the largest causes of data loss on any type of RAID 5 system, and we wish tech support companies would stop recommending it as they are assuming all the hard drives in the array are free from bad sectors (which is the reason your RAID fell over in the first place).

Please let us know how you’d like to proceed.

I’ve just emailed this to the customer and await their response.

Data Clinic Lauch Microsoft Exchange Data Recovery

Monday, March 10th, 2014

Data Clinic Ltd - LogoData Clinic Ltd, the well know UK hard drive repair and data recovery specialist has announced a new data recovery service for Microsoft Exchange Server.

Exchange keeps all its data in a large EDB file which can become easily corrupted by a server crash, RAID error, or software corruption. Remember as well that the most common cause of data loss – human error, can also result in EDB files being deleted.

Inside the EDB file are often many individual PST files – one for each user, the Data Clinic service is able to extract these from the EDB file and repair individual PST files where necessary.

Our New NAS File Server

Thursday, January 30th, 2014

NAS with Datlabs linkI don’t know about you, but these days the family environment is a busy one when it comes to IT and computers. My eldest daughter has her own laptop and my youngest daughter has an IPad. They both have smartphones too. As well and texting and all the other things teenagers use their mobile phones for, they also take a lot of photographs that want to save.

Saving this data on the family iMac was fine – there was plenty os space and it was an easy thing to achieve but as time went by there was more and more data to store – more photos, more videos and now music too. Using the internet to search for an answer to my problem, my attention was drawn to Network Attached Storage, otherwise known as NAS. Basically these are devices that connect to the router in your house an allow anyone connected to that router to use them. Great I thought – I’ll get one of those !

So I did, everyone was happy. It came in a nice box with a link to Datlabs NAS Data Recovery Services, who I could call if I needed any technical assistance setting the NAS up and getting it working correctly. I just plugged it in, typed our password and it installed itself on our network. The first thing to do was to transfer all our photos, videos and music data from our family Mac onto the NAS. That was easy – a simple drag and drop operation saw that completed without any problems. There was a lot of data – some 50GB or so… How do teenagers make so much data?? All of which was of course, essential to them.

Anyway with that done I set about cleaning the Mac up and deleting files and folders. Another 30 minutes or so and this was completed. The first thug I noticed was the the machine began to run a lot quicker – which was a result I was very pleased with.

Next I took a look at the configuration of our new NAS device. It’s a 4 disk Linux based storage device that runs RAID 5. This means that the data it holds is spread across the whole 4 disks instead of one. That’s a bit odd I thought but after closer investigation I learned that this was infact a good thing. It allows one drive to fail and my data to still survive without being lost. RAID 5 also provide enhanced data read speeds too – something that was evident from the moment we began using our NAS file server concurrently. My daughters could watch their movies while I was able to stream music from it. This all worked fine – something that we could never do before on the Mac as it was just not quick enough.

So introducing a NAS RAID file server into our home environment has been a great success. Installing it was easy and I didn’t need to contact Datlabs for help in setting it up, I do think I’ll keep their link though just incase anything happens to the NAS that I can’t sort out myself.

Recovering Data From A Failed Council SAN Server

Monday, January 27th, 2014

As a contractor in the computer support industry I come into a lot of contact with servers and RAID arrays. In fact, my main job is looking after the data held on SAN servers and other form of Network Attached Storage. I work for companies and government institutions as a sort of freelance computer troubleshooter and mostly use IBM, Dell and HP server equipment. The Dell servers are typically Dell Poweredge series and the HP kit is mainly Proliant. Again the equipment is hooked up to a SAN data network.

Data redundancy is a big problem of mine, it’s what happens when I inherit old legacy systems that really should have been decommissioned years ago but because of budgetary constraints have continued to be used. I work on several HP Proliant and Dell SAN servers that I’d love to switch off and migrate the data onto something far more up to date like a Dell Blade or IBM X Server system. Unfortunately, I don’t really have any say in buying new equipment.

Older servers and computer equipment fails more regularly, it just does. It wears out, hard drive fail, memory goes bad and UPS’s fail. What greeted me when I came into work last Monday was a failed SAN server array – 12 disks running in a RAID 5 configuration with a hot spare. Analysis of the server logs showed that one of the hard drives had dropped out of the array on Saturday causing the hot spare to click in. This had seemingly worked fine – the hot spare should simply be ‘rebuilt’ back into the array, but instead the whole array had fallen over.

SAN data recoveryIn the server room the SAN’s RAID BIOS reported that three of the hard drives had now dropped out from the array. Well, that would explain why the SAN server was no longer booting the array. What had caused the three drives to fail was at this point a mystery. The server in question was one that ran part of the council payroll so it was obviously important to get the SAN back up and running as soon as possible, but obviously this had to be done in a method that followed best practice. It became my task and no data could be lost in recovering the SAN either.

Now I’m good a IT and SAN server support I’ll admit but when I discover 2 of the 3 drives that had dropped from the array had mechanical faults, the problem was beyond my abilities. I used a data recovery company a few years back but they were no more. Searching online pointed me to a specialist SAN recovery company called RAID and Server Data Recovery, an online review or two told me they could be trusted and that they were recommended, so I called them.

I spoke to RAID and Server Data Recovery’s specialist SAN recovery team who confirmed what I thought already. Some of the drives had mechanical damage and would need clean room attention in order to progress the data recovery attempt. I got clearance for the costs from finance and loaded the SAN server into the car and drove it down to the recovery company.

Analysis showed 1 drive had a head crash while the other two had firmware issues. Firmware is code that runs the hard drive’s operating system. It can corrupt and when it does the hard drive fails. It seemed that this firmware problem was the cause of the SAN crashing and all that needed fixing was the firmware on the two failed drives. This was indeed the case and after the repairs to the hard disks were completed and the drives re-integrated back into the SAN RAID BIOS, the SAN came back online and the data was accessible again. Panic over. The data was fully restored which was the outcome everyone had wanted.