Posts Tagged ‘password’

Can’t Access Files or Remember Passwords

Wednesday, September 2nd, 2020

Can’t remember pass codes or passwords

My father had a stroke last month and can no longer remember any of his passwords, passcodes etc for his emails or apple products.
The main issue is his iPad (5th Generation). This has a lot of important information on. He’s tried the incorrect passcode too many times and it is now disabled. Is there any way to recover the data from the iPad? Apple say that the only option is to restore and wipe it – but have suggested we contact you. Is there anything we can do about this? although security is obviously important, it seems absurd that there aren’t any systems in place to recover data in these type of circumstances.
We don’t believe he has a backup, but cannot access his iCloud to find out.
The second issue is his iphone (5SE). Similar to his iPad, he cannot remember the passcode. But he is not locked out of this yet. Is there any way to get into it without knowing the passcode?

Frustrated computer userPhone ran out of memory

My phone ran out of memory and it wouldn’t turn on it kept getting stuck on the apple logo and turning straight off , connected it to my laptop and tried to update the phone but as it didn’t have enough storage nothing happened but then it wiped my phone and its turned on and working now but all my pictures are lost and Im worried that I can’t get them back once you wipe a phone is there anything you can do?
This is error code 14 and there is nothing that can be done to access the data. See this earlier post for more information.

Can’t access files on encrypted drive

I have an encrypted hard drive that is not allowing me to access my files. typically, when I plug in the Seagate external hard drive, a message pops up and asks for my password. Now, when I plug it it, I do not get a prompt for a password. I can see my folders and files, but when I try to access them, I get a message that says I do not have access. It has not been dropped/ damaged. I really need to access the data! Hope this is something you can deal with.
This sounds like a malware problem.