Archive for the ‘Data Recovery Companies’ Category

iMac and iPhone water damaged data recovery requried

Tuesday, July 12th, 2022

2011 iMac Recovery
My 2011 iMac stopped being able to get passed the loading screen. I took it to a shop to repair and to try and restore the memory but they were unable to. They removed the Seagate internal harddrive and replaced it and recommended I take the original harddrive to a data recovery specialist. It’s a 1tb Seagate Barracuda 7000.12 harddrive. It has all my old photos and videos from the last 10 years and also more recently my finance information which I need in order to be able to file my taxes accurately, as well as other writing projects of mine.
I was wondering if you would be able to give a rough estimate of how much you think it would cost to recover? If you think it would be possible at all.

iphone xsDevice: iPhone XS
Issue: Liquid damage
I’d like to request a quote. Last weekend my iphone XS was severely water damaged. Made the mistake of plugging it in and using a hairdryer in hopes to dry it. Even since the phone stopped charging, combined with the screen flicking with vertical green bands. The phone hasn’t been able to turn on and is non-responsive apart from occasional “charge me logo”. I took to to iSmash and upon diagnosing it and changing the battery, screen and charging port, the iphone still hasn’t been turning on, only displaying an apple logo. They suspect its a logic board issue which they cannot do. The main reason to have the phone repaired is to recover my photos and messages that haven’t been backed up on iCloud. Hence, I’d like to hear your opinion on whether the best option is recovery data or repair. Thanks for your time. As for the way the data is recovered, it is by a backup? The most important data that I haven’t had backed up were photos, WhatsApp history and iMessage history

iPhone Recovery in Coventry

Monday, May 9th, 2022

iPhone Recovery in Coventry
It’s an iPhone X that was damaged by water in February while in Coventry. I have taken it to two mobile phones repair shop and they have all said the phone can’t be repaired. I had not backed up most of the data that I now need assistance to recover

Wet iPhone requires data recovery
Hi, my iphone 11pro took quite a big swim in salt water and is no longer functioning. I would love to get all the photos off of it, even if nothing else as the phone wasn’t backed up. What kind of price do you charge for data recovery please? Im also abroad at the moment so wouldn’t be able to send the phone in your Coventry data recovery location till the end of May, would this make the chances of data recovery slimmer?

Netgear Ready NAS data recovery

Wednesday, November 24th, 2021

ReadyNAS RAID 5 data loss
I have a net gear readyNAS 104; I believe configured as RAID 5 originally with 2tb drives. I naively replaced the drives with 6tb drives to expand. Following replacing 2 drives, the third drive resulted in reformatting and data loss. I know the data is recoverable between the 8 drives and would like the 6tb drives set up with the recovered data.

Netgear ReadyNASG-Drive data recovery on Netgear Ready NAS
I have an external 2TB G-Drive hard drive with 1,8TB of data on it which I need.
Beginning from Friday last week, the hard drive has been acting weird, slowing down my computer and so on.
Now it wont even show up when I plug it in my computer. The hard drive is working (can feel it when touching it and it makes noises) when plugged in and there is a light blinking on it but my computer wont show it.
I have tried on another MacBook as well. However, its the same problem.
I would really like to transfer the data to another hard drive safely and was wondering how much that service would roughly cost me at your company? Also if you can not fix it, will I have to pay something or do you have the “no pay fee” in that case?

Faulty hard drive
I have a hard drive from my mother’s pc which is faulty, it’s a Netgear ReadyNAS hard drive. I’ve removed it and plugged it into my laptop and it registers and shows a file tree but when anything is selected it then just hangs, there is no noise from the drive but instead it gets very hot. I’ve not opened the drive up to see if it is stuck but I’m guessing it is.

The drive has a lot of old photo scans on it and also some genealogy stuff that my mother would like back so ideally if possible if you can get the drive working I’d like to be able to clone the image so I can just transfer to a new hard drive.

Leaking water on MacBook
I have an old apple broken MacBook bought around 2007 that I would like to be able to retrieve all the hard drive data from (photographs etc.).
There was an incident with a leaking water bottle in a bag around 4 years ago which led to the laptop breaking. I don’t have to charger for it any more either.

Seagate Freeagent Desk External Drive
The drive is making a steady clicking sound and sounds like the disk is spinning up between clicks! It is used to back up data, is not moved and has not been subject to movement/damage. Most of the data is already stored on my PC and I’ve backed it up onto a new external drive. However, I suspect that there may be a small number of photographs on the old external drive that I don’t have copies of. How much would it cost to either repair or extract all data from the old unit? If excessive then I’d just take a chance that I’m not missing anything important but if low cost then I’d commit to having the data extracted. From memory, it’s a 2TB drive but with much less than 1TB of date stored on it.

Data recovery in Liverpool and the Wirral

Monday, September 20th, 2021

In this post we look at several data recovery enquiries from Liverpool.

Seagate makes strange noise
I have a Seagate HDD of 2TB. Last weekend I dropped it by mistake to the floor and now it is not working. When I plug it, the light on the HDD switches on and it starts to make a strange noise. I’ve tested it in a windows and a mac computer and it does not work in any of them. The USB cable is fine because I tried it with another HDD. I wonder how much would it cost to repair it or recover the data that contains. Thank you for the attention you can pay to this request I am in Liverpool.

Hard drive running slow
I am in Liverpool and close to Data Clinic’s Horton House office in L2. I have had this harddrive for about 8 years, it kept opening slower and slower until one day it just didn’t open on my laptop, before it “died” I tried to do a data recovery and some files were recovered however my step dad tried to do the same and it just crashed he said that a data recovery might be able to happen, I understand that all my photos might be gone forever, but I just thought I’d ask for a quote and your opinion! I work till six so email is probably best!

Hard drive doesn’t show
My external hard drive isnt working after the laptop battery ran out and it closed down. The hard drive is recognised in devices. But doesnt show the drive or files in windows explorer. If you look at events in the devices manager it says yesterday at the time the problem happened that the hard drive has not migrated due to partial or ambiguous match. I am in the Wirral and the closet Data Clinic office to me is in Liverpool.

SSD freezes
For the past few weeks I’ve been unable to proceed past the ‘logon’ screen on my laptop.
It would freeze either on the windows logo, at logon or after entering my password.
I’ve had a similar issue before, but was always solved by restarting a few times. Now, I cannot seem to get past it. I am near Chester and was hoping to call in at your Liverpool data recovery centre at Horton House.
I then ran dell support assist, decrypted using the bit locker key and then ‘repaired’ the system to an image it had taken from a month ago.
After this, the PC now no longer reached logon but rather shows a BSOD with the error code x0c000021a
I believe the SSD is still intact as support assist shows the data still at 150GB and i had tried to transfer it off myself but it doesnt complete.

Southampton Data Recovery Services

Tuesday, June 29th, 2021

Data Clinic Ltd - Data recovery SouthamptonWD external drive data recovery Southampton
I have a WD My Passport which I use as an external hard drive for editing videos on my Macbook Pro “13”. For whatever reason the other day whilst using it, it decided to stop working and now does not appear on my laptop anymore, it was making a ticking sound so I pulled it out. When I plugged it back in to try again it powers on as the light display shows and makes a whurring sound and thats it nothing else happens. It would be great if I could get the data and files from the external hard drive back so please let me know what can be done. I live close to Data Clinic’s Southampton data recovery office and attend the university. I have a WD external hard drive (3TB, NTFS) that it became extremely slow. Both windows and linux struggled to mount it but now It can be mounted but both data transfer and accessing the different folders are extremely slow and I cannot perform a backup. I would like to have my data transferred into a new external HD.

Huawei Mate 10 in recovery mode
Huawei Mate 10 Pro suddenly in the night went into eRecovery mode and I wonder if Data Clinic in Southampton can help me? The error message says Data partition corrupted. I don’t care about the phone, I just have all my pictures, videos, sound clips, documents on there. I don’t need any deleted items/GPS data. I only want this data for personal reasons as I have pictures, sound and videos of my Dad who passed away suddenly last year. I have some pictures and videos backed-up but I don’t know how much is.

Data Recovery in Belfast and Glasgow

Friday, January 15th, 2021

In this post we asked Data Clinic’s hard drive operations in Belfast and Glasgow to tell us about some of their recent enquiries.

MacBook Broke Down

Open hard drive for data recoveryMy MacBook Pro (15 inch and 2011 model) broke down and is not booting properly anymore. I went to a verified Apple Repair store in Glasgow last year and they told me that there are issues with the graphic card and it’s a very common problem with the MacBook Pro model from 2011. He ensured me that all my files can be saved though as the hard drive seems to be fine.
I would like to check with you if you could help me save all my files on the broken laptop. Could you please provide me more details (time frame, costs etc) on the option below?
– You transfer all my files to another hard drive
If there any options/solutions available, please let me know.
On another note, my first priority is to save all my files. If it’s the case that after I handover my current laptop to you and your team can’t recover/save my files, will you still charge me for the service?

Hard Drive Freezes

Though my hardrive appears when connected to my laptop, it freezes when trying to open it/access any files and multiple attempts at using disk utility has failed to fix the issue. I believe the problem is multiple bad sectors as the hardrive continually causes programs on my laptop to freeze and thus I have to remove the drive without ejecting, likely causing further bad sectors. I’ve tried downloading software to extract the files from the drive but it is so corrupted that it just causes my laptop to freeze. I was wondering if there was any way to retrieve my data and if this is solvable.

Spilt wine on laptop now not working

I’ve poured some wine on my laptop 3 weeks ago and went to Apple in Belfast who checked the connection and connector are a bit damaged but the rest are all fine. I just need to take out all the folders from my laptop to transfer to my hard drive, please, they are so important. I am looking for a rough idea how much it may cost to retrieve up to 32GB data from a 2013 iMac 16/10 pin solid state drive. The drive does appear to be functioning but it is imperative that we get the data off it before attempting to repair the installation/update that appears to have gone wrong.

Data Recovery in Leicester

Wednesday, December 2nd, 2020

Here’s some information about data recovery services in Leicester.

Recover Data from Huawei P Smart
Device is a huawei p smart 2018, it was dropped into a pond and was not retrieved for over an hour. Device was left to dry but did not power on, device was then disassembled in order to ensure it was fully dried through and had no obvious signs of corrosion, device will still not boot. Only the data on the device is needed.

iPhone 4S data recovery
Instead of asking the questions specifically just thought I’d explain the case. iPhone 4 is very old but looks like new, I’m not convinced a new battery might not help the situation since it’s been very bad for a while. Basically I see the iTunes and Charging cable logo. iTunes doesn’t help with an Update and it’s only only is to do a Restore which loses the data, which I can’t have. I’ve tried third party softwares which are supposed to help in this situation. APPLE in Leicester won’t do anything for me because they classify it as an obsolete product. All I want is to turn it one one more time to get the data off it in any way I can. The mobile after that can go in the bin as far as I’m concerned. Do you think you can help with this?

Hard drive died
Drive died on me while i was running a heavy project. When it happened i remember forcing my laptop to shut down because the project was frozen for over an hour and then it never came back on. the bios can’t boot the disk anymore but i would like to know if i can retrieve the files considering this incident happened about 3 years ago.

Segate GoFlex data recovery
Hardrive power supply failed earlier in the week the unit had now started clicking when in boot up which is normaly signs of a fall but to my knowing has not happened it is a seagate goflex network drive it will connect to network but says no storage connected is it possible for me to drop the unit off or has it be collected hopefully it is something that can be saved as has kids baby pictures on thanks. I am located in Leicester – do you have a data recovery location there? I’m close to St George’s House Leicester LE1 1QZ.

Can’t Access Files or Remember Passwords

Wednesday, September 2nd, 2020

Can’t remember pass codes or passwords

My father had a stroke last month and can no longer remember any of his passwords, passcodes etc for his emails or apple products.
The main issue is his iPad (5th Generation). This has a lot of important information on. He’s tried the incorrect passcode too many times and it is now disabled. Is there any way to recover the data from the iPad? Apple say that the only option is to restore and wipe it – but have suggested we contact you. Is there anything we can do about this? although security is obviously important, it seems absurd that there aren’t any systems in place to recover data in these type of circumstances.
We don’t believe he has a backup, but cannot access his iCloud to find out.
The second issue is his iphone (5SE). Similar to his iPad, he cannot remember the passcode. But he is not locked out of this yet. Is there any way to get into it without knowing the passcode?

Frustrated computer userPhone ran out of memory

My phone ran out of memory and it wouldn’t turn on it kept getting stuck on the apple logo and turning straight off , connected it to my laptop and tried to update the phone but as it didn’t have enough storage nothing happened but then it wiped my phone and its turned on and working now but all my pictures are lost and Im worried that I can’t get them back once you wipe a phone is there anything you can do?
This is error code 14 and there is nothing that can be done to access the data. See this earlier post for more information.

Can’t access files on encrypted drive

I have an encrypted hard drive that is not allowing me to access my files. typically, when I plug in the Seagate external hard drive, a message pops up and asks for my password. Now, when I plug it it, I do not get a prompt for a password. I can see my folders and files, but when I try to access them, I get a message that says I do not have access. It has not been dropped/ damaged. I really need to access the data! Hope this is something you can deal with.
This sounds like a malware problem.

Hard drive not installed

Wednesday, July 29th, 2020

Hard Drive not installed – need data back

After I accidentally dropped my laptop (while it was on, but the lid was closed), then it turned off. When I turned it back on, it said ‘hard drive not installed‘. I opened the laptop inside and can hear the hard drive making a beeping noise, occasionally it also makes clicking noises. I could hear the spinning of the disk inside the hard drive (spinning but then stops after a while), but now I can only hear a beeping noise. I think the read and write head is broken (the piece that reads the disk). I think it needs to be replaced. Will I be able to use this hard drive again with my laptop after you have repaired the head piece? I had a lot of programs installed on my laptop for my studies, and I want to be able to use the laptop with its hard drive again. I want to recover my files, mainly school works. Also, in Google I had saved my tabs, will I be able to recover these? What is the price for submitting the hard drive to you (already taken out of laptop), and for you to replace the head piece inside so that it can read the disk again? I live in Liverpool, I want to be able to use my laptop with its hard drive again. Here is the hard drive specifications: SEAGATE mobile HDD 2TB, Part number: 1R8174-030, SN: WDZEWC14, WWN: 5000C500BA576B8C, ST2000LM007, FW: SDM2, PSID: 4TTFTPHHZ6ZB8WUMQE8LK6FE49CKSPAY. It is from a Dell laptop.

Read some of the other articles on this blog to find a suitable company to help rescue your data.

hard drive not installed - screen error message

help! please. 1TB Seagate Barracuda :: windows10 – created an “E:” partition that has most of the userdata on it :: overheated++ :: took it out of the PC –> external sata caddy (triple checked that, it’s working, cables good) :: really loud clicking at approx 1-2hz on powering, then settled to normal drive noises :: recovery system = xubuntu :: the drive initially mounted just fine (C: and E:) :: got a little data off the C: partition :: on about 3rd attempt to mount the drive was unable to do so, shows up as /dev/sda but can’t mount – might have some dmesg outputs from that attempt :: Google_1 = tried smartctl: think the msg was enabled but no data found :: Google_2 = tried freezer trick no benefit :: Google_3 = tried tapping the drive sharply on concrete :: Google_4 = tried opening the drive and moving heads to neutral position :: Google_5 = got a new matching control board :: considering to use gddrescue but basically afraid to loose more data :: demsg -w output;

[ 291.728055] usb 5-1.4: new high-speed USB device number 3 using xhci_hcd
[ 291.840173] usb 5-1.4: New USB device found, idVendor=05e3, idProduct=0745, bcdDevice= 9.03
[ 291.840177] usb 5-1.4: New USB device strings: Mfr=0, Product=1, SerialNumber=2
[ 291.840179] usb 5-1.4: Product: USB Storage
[ 291.840181] usb 5-1.4: SerialNumber: 000000000903
[ 291.841618] usb-storage 5-1.4:1.0: USB Mass Storage device detected
[ 291.841859] scsi host10: usb-storage 5-1.4:1.0
[ 292.862176] scsi 10:0:0:0: Direct-Access Generic STORAGE DEVICE 0903 PQ: 0 ANSI: 6
[ 292.863082] sd 10:0:0:0: Attached scsi generic sg1 type 0
[ 292.865587] sd 10:0:0:0: [sdb] Attached SCSI removable disk
[ 327.564079] usb 5-1.1: new high-speed USB device number 4 using xhci_hcd
[ 327.671453] usb 5-1.1: New USB device found, idVendor=152d, idProduct=2338, bcdDevice= 1.00
[ 327.671457] usb 5-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[ 327.671459] usb 5-1.1: Product: USB to ATA/ATAPI bridge
[ 327.671461] usb 5-1.1: Manufacturer: JMicron Liverpool
[ 327.671462] usb 5-1.1: SerialNumber: 000000000000
[ 327.673475] usb-storage 5-1.1:1.0: USB Mass Storage device detected
[ 327.673919] scsi host11: usb-storage 5-1.1:1.0
[ 328.701440] scsi 11:0:0:0: Direct-Access ST_M13FQ BL PQ: 0 ANSI: 5
[ 328.701813] sd 11:0:0:0: Attached scsi generic sg2 type 0
[ 328.702165] sd 11:0:0:0: [sdc] 8089950 512-byte logical blocks: (4.14 GB/3.86 GiB)
[ 328.702611] sd 11:0:0:0: [sdc] Write Protect is off
[ 328.702613] sd 11:0:0:0: [sdc] Mode Sense: 28 00 00 00
[ 328.703120] sd 11:0:0:0: [sdc] No Caching mode page found
[ 328.703124] sd 11:0:0:0: [sdc] Assuming drive cache: write through
[ 328.723242] sd 11:0:0:0: [sdc] tag#0 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ 328.723245] sd 11:0:0:0: [sdc] tag#0 Sense Key : Medium Error [current]
[ 328.723247] sd 11:0:0:0: [sdc] tag#0 Add. Sense: Unrecovered read error
[ 328.723250] sd 11:0:0:0: [sdc] tag#0 CDB: Read(10) 28 00 00 00 00 00 00 00 02 00
[ 328.723252] blk_update_request: critical medium error, dev sdc, sector 0 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
[ 328.723256] Buffer I/O error on dev sdc, logical block 0, async page read
[ 328.741990] sd 11:0:0:0: [sdc] tag#0 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ 328.741992] sd 11:0:0:0: [sdc] tag#0 Sense Key : Medium Error [current]
[ 328.741994] sd 11:0:0:0: [sdc] tag#0 Add. Sense: Unrecovered read error
[ 328.741995] sd 11:0:0:0: [sdc] tag#0 CDB: Read(10) 28 00 00 00 00 02 00 00 06 00

Rescue data from Digital Voice Recorder

I am trying to find some help regarding a digital voice recorder. My partner has a ‘voice zone recording photo frame/clock’ from around 18 years ago which had a voice recording of his brother who since passed away. When changing the batteries recently the recordings have wiped off for some reason. I cant seem to find a similar model online to the one we have here. Does this sound like something you could help with? We are on the Wirral near Liverpool

There is no model information on there I do have some pictures if possible I could send over to you. The recording was last played on there around 12 years ago.. only recently did we take it out2:29:27 PM
Replacing the batteries as it didnt turn on… to find it wasnt playing

Data Recovery Belfast

Wednesday, June 10th, 2020

I wonder if you can help me – I wanting a data recovery specialist in Belfast that can recover the files from my hard drive. Here’s what has happened:

Bought a new 2TB WD external harddrive a few months back, and it’s been fine until the other day where I decided to copy over a terrabyte of music program files (properllerhead Reason) from a Seagate NTFS harddrive to it. The transfer started fine, and was going to take 6 hours, so I left it alone. Then at some point I had to move the Macbook Pro, so carefully did so with the harddrives sat on top of it so they weren’t moved unncessarily. I will mention that I’ve had some issues with the Segate drive, but as you’ll see from what I’m going to tell you it seems unlikely that it has caused the problem itself. Anyone, hours later when I figured the transfer would be complete I see an error message along the lines of ‘such and such a file couldn’t be copied because of a read error’. So the transfer was cancelled. All the files before that one had copied.

belfast

Now I try to look at my WD hardrdrives contents and weird things start happening – I can’t access or open files, even though they are listed. I try to unmount the disk – it won’t. I check and shut all apps and programs that might be using it, to no avail (including shutting some hidden processes in activity monitor). It still won’t eject. I turn my mac off and on again. Now the harddisk shows up, but folders are greyed out, and I can’t even open them. Checking the ‘my info’ data on the drive shows that it’s full of all my data still…but for some reason something odd is going on with the drive. I also then notice a strange sound coming from the drive, that was not there before this happened. A regular ‘blip’ type sound – not a click, but a sharp, quick buzz sound, at regular though fairly spaced intervals every few seconds – i.e not quick clicking, or buzzing. It blips intermittently like this for a while as it trys and mostly fails to read data (some files open, and can be copied…but most can’t). Then the sound eventually stops, as if the drive gave up. It’s mounted, I can see the data, but 90% of it shows an error message (-36) when I try and copy it to back it up. This is hugely important data to me, as a Belfast musician – this is all my work for months. I never expected to get a problem with such a new harddrive, so haven’t backed up what I’d saved to it for the last three months. Which is a lot of stuff.

Just to reiterate – it mounts, slowly, makes an intermittent blip sound for a minute or two, then stops. The data shows up (although oddly not all the time – sometimes folders are missing), but is largely inaccessible. I managed to start a copy of a large amount of the data I consider the most important to another drive, but the ‘time remaining’ seemed ridiculous, as if the drive is now massively slow, and within a minute or two I got the ‘read error’ message that meant the transfer stopped. Checking the destination folder, a few files had successfully copied. I have zero idea what’s going on here. There’s a chance I may have dropped the drive last week, but I can’t quite recall. I do seem to remember that happening, but can’t quite recall. It would of only been a minor knock.

Like I said, this is hugely important data to me. And it would seem like it’s all there, but there appears to be a physical problem with the disk. Looking online, maybe a stuck head. But it’s strange how it can sometimes read the data, but not copy it or open all of it. I can bring the hard drive to you, I believe you are located in Belfast?