Archive for August, 2017

Hard Disk and Phone Help

Wednesday, August 23rd, 2017

Western Digital External Hard Drive, being partially recognised by a PC but getting the error “Disk inaccessible. IO error“, the disk also appears to be making a quiet ticking noise.

Lost files on Microsoft Surface Pro 4

I wanted to enquire whether you are able to extract files from very old PCs please? We have two old PCs running Windows 2000 and would just like to have all of the files on the hard drives transferred to a USB stick so that we can dispose of the computers.

Lost Photo/Video files that are of great importance on Macbook, think they’ve potentially been deleted, how much does it cost to recover?

hdd

I have a samsung harddrive that has been dropped and no longer works. I am in urgent need to recover the photos and videos as they are the only copies of my sons entire life that i have.

Western Digital Passport. Unable to access file, due to connection issue

My Seagate 1TB hard drive is no longer being picked up by my Macbook. I also tried it on a PC. The hard drive powers up, lights come on but then there is loud clicking sounds for roughly 10 seconds and then silence.

I recently deleted the camera collection file on my One Plus 3T and would very much like to recover all the photos (as it contained all photos since february!!) there should be just over 1000 photos and they have not been backed up because I am an imbecile

The USB Hard Drive in question is my father’s and is probably approx 5 years old
He had used the drive as his main or back up drive for his photos, unfortunately his iMac had some kind of issue and when resolved it had be refreshed, so this drive may or may not have been connected during these issues
When the drive is connected (I’ve not tried 4 different machines, Mac and PC) the drive appears in the directory (Freecom device). I can also right click and see ‘get info’ which tells me there is approx 100 GB of data on the 250 GB).
However, I can’t fidn any way to see any contents in the drive, it is always completely empty, no files or folders

I have an external hard drive that used to be a MacBook drive that’s had some damage to the USB connector. The actual drive itself seems to be okay, I just can’t access anything because of the USB.

Vodafone Smart Ultra 6. Need data recovering from Internal storage chip. Motherboard is dead/not able to power on. verified by a phone engineer.
Is it possible for you to recover data.
Advised when I called in this evening “Elliot” would know if it’s possible to recover it.

Mortgage Broker Needs Data, Salford and Bury

Wednesday, August 9th, 2017

Question: I’ve used your services in the past and I would like to obtain a quote if possible. We are a well known mortgage brokers in Manchester [http://manchestermortgages.co.uk/] and we have a 500Gb SSD from a Lenovo laptop. The machine itself was wiped with the original factory settings. We had someone who was using this in February this year, we want to if possible recover the drive prior to the factory reset. Are you able to provide a quote on
1. Looking at the drive itself
2. Costs for recovery

Answer: Hi – yes we dealt with Manchester Mortgages in the past – glad to hear for you again. If you remember you also advised on buying our current property and sorted out a good mortgage deal for us so we were very pleased! Regarding your 500Gb Lenovo laptop, please can you bring it into our Manchester office and we’ll take a look and see what we can do.

salford quays picture

iPhone problems – Salford
Question: IPhone 6s was dropped into toilet. Fished out and dried superficially. It turned off but I mistakenly tried to power it on again and it flashed multicoloured. Several hours later, managed to submerge it in rice for 48 hours. Connected it to my Mac and the battery empty symbol displayed but screen subsequently went black. Tried charging via mains and screen started flashing but phone did not turn on. Later it did show the empty battery symbol again but still didn’t turn on. Plugged it into Mac one last time and it seemed the mac was reading it as it said the phone needed to be unlocked before it could be synched. There was no way to unlock it since the screen was black but I’m hopeful this means the data can be recovered somehow. I’d be very grateful for your help. I am based in Salford Quays.

Answer: Hi I was actually in Salford Quays the week before last working on a data recovery job on an iPhone. Water damage can be difficult to deal with on iPhones as the water corrodes the circuit board leading to multiple problems. If you can bring your phone in Bury I can take a look at it for you? I believe you are near to Manchester Mortgages? In the meantime you may find this article about how to dry out wet mobile phones useful: http://www.techadvisor.co.uk/how-to/mobile-phone/how-dry-out-iphone-fix-water-damaged-smartphone-watch-tracker-7-3515240/.